- Report: #1060073
Report - Rebuttal - Arbitrate
Complaint Review: Motorplex: Auto & Heavy Truck Repair
Motorplex: Auto & Heavy Truck Repair420 H ST NW, Auburn, Washington USA
Motorplex: Auto & Heavy Truck Repair Misquoted then Overcharged & Held Vehicle - Did not tell me cash only. Auburn Washington
*REBUTTAL Owner of company: Adam Rochford
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My RV needed service 25 miles east of Seattle along I-90 on Sunday evening, 06/09/2013. I called Motorplex and was quoted $150/hr for mobile repair. The mechanic, Don, spent 30 minutes trying to repair the RV but couldn't, and charged me for 2.5 hours of labor (said this was due to high traffic on a Sunday evening). Although I doubted the 30 minute drive took him an hour each way, I paid him.
The RV needed to be towed to a service shop for a new fuel pump. I told Don that I was planning on hiring another company, but he gave me the best towing quote ($199/hr) and said it should take 2 hours to tow. Don said that the parts and labor would come out to roughly $400 and that his Auburn, WA shop could service it "in the next day or two" in order to get me back on the road. I assumed this to be his best judgement rather than an attempt to acquire my business. I expected the total cost of towing & repair to be $800 + tax, so long as no other major issues were discovered.
Motorplex did not contact me on Monday. On Tuesday I learned that the tow supposedly took 4.5 hours and that the total of parts, labor, and towing was in the $2500 range. This change came without any new information on the RV (such as something suggesting additional repairs needed), other than the fact that it was now on their property.
This leads me to believe that at least one of the following three things are true about Motorplex: 1) their mechanics are inexperienced enough to accurately estimate the time/cost of a job, 2) the mechanics/management intentionally underestimates quotes in order to acquire business they otherwise would not have, 3) the mechanics/management are intentionally overstating the time/cost of a job after it has been completed, thus overcharging the uninformed customer.
Now I am trying to have the vehicle released to another towing and repair service. However, the owner now informs me that he will only accept cash or money order. This was not disclosed to me prior to towing. Their website advertises accepting Visa, Mastercard, Discover, & American Express. I am traveling, thus the days of them holding my property is valuable (they know this and are using it against me in retaliation for filing with the BBB).
To specify, Motorplex is the service center and Pro-Tow is the towing company. Both companies are under the same owner.
This report was posted on Ripoff Report on 06/18/2013 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Motorplex-Auto-Heavy-Truck-Repair/Auburn-Washington-98001/Motorplex-Auto-Heavy-Truck-Repair-Misquoted-then-Overcharged-Held-Vehicle-Did-not-1060073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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