• Report: #736471

Complaint Review: Mountain Mist Bottled Water

  • Submitted: Fri, June 03, 2011
  • Updated: Fri, June 03, 2011

  • Reported By: Michael H. — West Seattle Washington United States of America
Mountain Mist Bottled Water
PO Box 44427 Tacoma, Washington United States of America

Mountain Mist Bottled Water Richardson Bottling Company Refused to Provide Information on Bottle Return and then Turned Over to Collections Tacoma, Washington

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I had a business account with Mountain Mist for a couple years.  I paid ahead on my bill regularly, as the monthly charges were about $10 -$15.  In December we closed the business.  The driver noticed the business was closed, but did not try the door or knock.  Mountain Mist called to inquire and said they would send a driver to pick up the bottles and scheduled a date.  Great service - right?  We dumped 3/4 of a bottle to have it ready for the driver.

The driver never showed.  In the process of closing the business, the bottles got packed and moved.  I got a deliquent notice from Mountain Mist and called to see where or how to return the bottles, as the deposit for them was the only charges on the account.  I was promised a call back.  Guess what, no call.  I received a  Final Demand Letter from RBC, Mountain Mist's parent company.  As phone calls were not returned, I emailed the address given.  No response.

Then I get notice from Evergreen Collections in Redmond, WA that the account had been turned over to them.  Mountain Mist had also added a $50 charge for account transfer to the balance of $36.27.  When calling Mountain Mist to discuss, they were RUDE and unprofessional and said I could only talk to Evergreen. They have a great scam.  Leave you with their bottles, don't let you return them.  Add $50 to the bill and then turn it over to collections.  All of this on an account that was paid ahead!

This report was posted on Ripoff Report on 06/03/2011 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mountain-Mist-Bottled-Water/Tacoma-Washington-98448-0427/Mountain-Mist-Bottled-Water-Richardson-Bottling-Company-Refused-to-Provide-Information-on-736471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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