• Report: #1069411

Complaint Review: Mountaineer Casino, Racetrack & Resort

  • Submitted: Tue, July 23, 2013
  • Updated: Tue, July 23, 2013

  • Reported By: Patricia — Coraopolis Pennsylvania
Mountaineer Casino, Racetrack & Resort
1420 Mountaineer Circle Chester, West Virginia USA

Mountaineer Casino, Racetrack & Resort Refused to return our money. We made reservations to see "Foreigner" transferred to the hotel, sold out, transferred back, would not cancel tickets. All within 5 min. Chester West Virginia

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We called Mountaineer's Harv reservations to see "Foreigner" on August 30, 2013.  We explained we were coming from out of town & that my wife is handicapped & they explained that the seats would work for us.  We purchased 2 tickets at $80 each & they transferred us to the hotel to reserve a room for that night.  It turned out that the hotel was sold out & so we transferred back to Harv reservations to cancel the tickets.  They would not cancel tickets as their policy says there is no cancellation.  We explained to them about the hotel & that we had just spoke to them 5 minutes ago & that they had a month & 1/2 to sell the tickets.  We asked to speak with a manager, which we did.  He said the same thing-absolutely no refunds!  We called our credit card company & told them not to pay them.  They agreed & we did not pay. We have had other problems with Mountaineer before & we will not be attending their Resort ever again.

This report was posted on Ripoff Report on 07/23/2013 12:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mountaineer-Casino-Racetrack-Resort/Chester-West-Virginia-26034/Mountaineer-Casino-Racetrack-Resort-Refused-to-return-our-money-We-made-reservations-1069411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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