- Report: #1040021
Report - Rebuttal - Arbitrate
Complaint Review: MoveAmerica
MoveAmerica8308 Hunting Hill Lane Mclean, Virginia United States of America
MoveAmerica Railvan LLC held my apartment hostage Mclean, Virginia
*Consumer Comment: Move America Are the Scam Artists
*Author of original report: Ripped me off and called me a liar
*REBUTTAL Owner of company: MoveAmerica provides pictures proving hoax attempt
*REBUTTAL Owner of company: MoveAmerica Railvan LLC refutes scam attempt by customer Keeton!!!
*Author of original report: got our stuff, but not satisfaction
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We received notice from MoveAmerica that our truck had arrived in Richmond as of April 1. They charged us for ten feet as per our original estimate. They informed us the truck would be available for delivery after the balance of $1389.45 had been paid. We paid the outstanding balance and have a receipt as paid in full and confirmed delivery between 8-11am on the April 2.
When we called to check on the status of the delivery this morning (April 2), the agent at the local site declared the space used to be fourteen feet and refused to deliver the truck unless we paid an additional $395 charge. They could not estimate a time of delivery until we paid the additional fee. I had arranged an appointment for three movers to unpack our truck, and would be forced to pay our deposit plus one hour of work, so I paid the fee so MoveAmerica would release the truck. After paying the fee, MoveAmerica said they would have to reprocess the delivery appointment and would now not be able to deliver the truck until between 1 and 5pm.
I had to pay the movers $248 for their time as per my contractual obligation. I requested to be contacted by a manager at MoveAmerica to resolve the issue and have not received a response. I was told to expect to hear from someone in a few hours. I feel like I am being extorted and I do not know if this is the kind of thing I talk to a layer about or not, so any help from here would be greatly appreciated.
I want the $395 space charge refunded, and I want MoveAmerica to refund an additional $248 to cover the movers. I have no problem paying the charges we agreed upon, but holding my property hostage seems plainly criminal.
This report was posted on Ripoff Report on 04/02/2013 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/MoveAmerica/Mclean-Virginia-22102/MoveAmerica-Railvan-LLC-held-my-apartment-hostage-Mclean-Virginia-1040021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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