- Report: #944634
Report - Rebuttal - Arbitrate
Complaint Review: MoveCorp
MoveCorpInternet United States of America
MoveCorp Movecorp.co.uk Horrible Service, Terrible People, False Quotes, Inept Agents, Damaged Goods, 10x Delivery Time Quote, Internet
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The initial pickup was disorganized with MoveCorp giving me a 10 hour window on the wrong day. After my calls to Michelle, her response was, "I don't Know" and nothing more. I had to find and contact the shipping provider on my own. This was only the initial move, as what they don't tell you is that all goods must go to their UK depot and it's not direct from your location to your destination.
The next part was that I received a call from a random woman at a random address in Glasgow saying she had received part of my shipment. After calling Michelle at MoveCorp, there was literally no record of this error and without the phone call from the kind woman, no one would have known part of my belongings was missing. This was OUTRAGEOUS. To top it off, Michelle gave an excuse each day I called as to why no one could pickup my missing parcel (no answer, poor timing, rules about pickup from courier) and all the while my box sat outside in the elements.
After that was sorted, Michelle decided to take a week vacation without telling me and before sending my shipment off to the US. I had to call the main company, get another agent to fill-in for her (this was twice by the way, the first re-assignment, the agent didn't even recognize it was a US shipment and was taken off my case after she sent me various extra documents to fill out for UK delivery).
After this was sorted, they proposed to sell me re-packing services as they said some of my boxes were severely damaged. I was irate as these were the parcels left out in Glasgow by no fault of my own. Finally the parcels were sent (so I thought). Michelle was back after her nice holiday and sent me a note to check in and pass along the tracking number (of course the wrong tracking number). Then I find out it wasn't sent and I had to call and confirm from UPS and get the tracking number directly from them (at this point I didn't believe a word out of Michelle's inept mouth).
10 weeks later and one of my parcels is still in the UK due to 'hazardous material' considerations that I had advised and paid extra for in advance. Wish me luck. DO NOT USE THEM EVER. AVOID LIKE THE PLAGUE.
This report was posted on Ripoff Report on 09/21/2012 10:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/MoveCorp/internet/MoveCorp-Movecorpcouk-Horrible-Service-Terrible-People-False-Quotes-Inept-Agents-Dam-944634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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