Movers Authority Trisha is the lady you set up the move with! Sam is the driver and the rip off person in charge!!! SCAM, LIARS,BULLYING, Threats to take your belongings, slow workers who take many smoke breaks, your stuff broken in the street, Awful Awful Awful, never ever hire this company Derwood Maryland

When a customer books their move with us, we send them a service agreement.  The customer has to sign this and return it to the office in order to make the reservation.  The service agreement clearly explains every charge, as well as the payment arrangement.  Also, customers are directed to visit our website which has the prices listed.  Then on the moving day, the customer is shown and asked to sign the price list for the supplies which will be used.  There is no reason this customer shouldn't have known what to expect.  

If the customer insists they will not pay, according to D.O.T. "Ready to Move", the mover can be expected to hold their belongings for them until they are able to provide payment.  They cannot stay at the customer's home indefinitely, and after the customer adamantly refuses to pay, the driver has no choice but to leave.  We do not want to do this.  We are a moving company, not a storage company.  We want to offload customers' things at their home because that is our business and how we get paid.  What the customer is describing as bullying is actually the driver refusing to offload without payment, despite the customer insisting they do so. 

Workers are only humans, but they tend to work at very fast speeds.  This results in injuries and damage to walls and furniture, so they do have to be told to slow down now and then.  Many people get exhausted at rearranging a single room.  These workers are carrying out every piece of furniture in the house, and loads of boxes and bric-a-brac.  Then they turn around and carry it all into a new home.