• Report: #1139848

Complaint Review: Movers Authority

  • Submitted: Fri, April 18, 2014
  • Updated: Fri, April 18, 2014

  • Reported By: Richard — col hgts Virginia
Movers Authority
, Select State/Province USA

Movers Authority SCAM!! RIP OFF!!!!! MARYLAND

*REBUTTAL Owner of company: All Charges are Outlined for Customers

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This company lied about all there fees the manager or crew leader was very rude.H  tried to get more money out of us after a price was settled on and payed.They damaged furniture and also placed all of our stuff in the front yard after we refused to pay any extra and they refuse to pay or repair any damages!!


This report was posted on Ripoff Report on 04/18/2014 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Movers-Authority/Select-StateProvince/Movers-Authority-SCAM-RIP-OFF-MARYLAND-1139848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

All Charges are Outlined for Customers

AUTHOR: Movers Authority, Inc. - ()

We are very disappointed that this customer was not satisfied.  All charges are stated right in the service agreement, which is sent to, and signed by, the customer when they book their move.  All documents are on our website along with an explanation so there are no surprises for customers.

Our practices specifically follow guidelines outlined in the D.O.T. publication "Protect Your Move" and we have this on our website.  Cutomers are directed to read this in the service agreement.  As per the service agreement, we collect payment before off-loading and we accept cash, cashier's check, money order, or certified check.  Again, this was provided to the customer when they originally made their reservation and they signed their agreement.

Since payment is collected before off-loading, the time has to be estimated.  The customer wanted furniture to be rearranged, so it took longer than was allotted.  They were aware of this, but then refused to pay for the additional time.

Finally, the customer signed the receipt at the end of the move stating that all of his furniture was delivered in good condition.  We did not receive a written report of damages or pictures, so we have no documentation of this.  

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