It took me a while to get on this board, but I felt I had to. I am an ex-Movex employee who worked there for 3 years. Whenever we had potential customers discuss reading negative posts on Rip-Off Report type boards, I would always say. "You can't always believe what you read on an internet board. It's too easy for anybody to get on and post negative things. It could be a disgruntled ex-employee or a competitor."
I am here to say, that is part true but not entirely. I recognize 3 of the names out of the group of "bad" posts on this board. I can attest that they were all Movex customers, and had a real lousy experience with Movex.
I am also here to say that I am most definitley NOT a disgruntled ex-employee. I actually liked working there. My co-workers were great. The powers at the top were really kind as well. The Stuarts, Jeff's, Molly's, and Ross's of the Movex World are a nice family and a pleasant group to work for.
With that said....they don't have a clue when it comes to running a business. I've been around a while and have seen many company's and how they deal with customer service. This is by far the worst company I've ever seen. You read posts on here saying "I had to wait days for a return call from my Movex Rep". Absolutey TRUE.
Movex would put its Reps in such a terrible position. I spent more of my time throughout the day "putting out customer fires" than I did selling the crappy Movex service. The reason for this is for the SIMPLE FACT that Movex is a BROKER. They own No trucks, have NO professional drivers on the payroll, and have absolutely NO control of what goes on during the moves they are booking. Here are my big 3 warnings about using a company like Movex
1.I'm sure by now you have read some of the other posts on here. "Movex called 2 days before my move date and said, our truck has broken down and won't be here for 3 days" News flash....there was never a truck in the first place, and now the 2 Movex customer service reps are running around at the 11th hour trying to find you a truck. A company like Movex books business first and deals with findind a truck later in the equation. I would book a move 3 weeks before the "Move Date" take your full payment by credit card and then it would be up to our Load Planners to find you a truck. If you're moving out of San Francisco on June 12th, you better hope Movex has one of their brokered trucking company's in that area. If not, you get the call. "we're sorry to inform you but your truck has broken down in Arizona, and won't be there until June 16th. That's great, but you've already booked a labor company, friends to help pack on the 12th, maybe airline tickets to fly out on the 12th. My point is...Movex has NO control of your truck being there on the 12th because Movex doesn't own or operate the truck.
2.The cost of using a broker is ridiculous. Why would you pay Movex $2000 to do a move for you when you could call Broadway Express directly and pay 30% less?? That's right!! 30% is what Stu and the gang at Movex need to earn per move in order to stay in business. They told us that is their "Margin". So Movex is going to charge you $2000. Broadway Express will charge you $1400. Guess what?? Broadway express is Movex's number one carrier. So Movex pays BE 1400 they take 600 and let's all hope your truck shows up. If I had to give any advice, I would say USE A COMPANY THAT OWNS THEIR OWN FLEET. YOU'RE SETTING YOURSELF UP FOR FAILER IF YOU DON'T!!! There are a lot of "self service" moving company's that own their own trucks. I don't want to mention any...because I don't want to sound like a competitor of Movex just trying to sling mud. Do your homework.
3.I felt like I lied to people everyday...just to make a sale and save my job. "Movex provides, Ramps, a Dolly, Tie Down Straps, and Furniture Blankets." That's true..to a point. I knew alot of the haulers that were under contract with Movex and they had very nice equipment. I also heard 100's of story's about trucks showing up at a home with very little equipment or no equipment at all. How angry would you be if a truck showed up at your home and you had to run to Hom depot to purchase equipment that was promised to you by me? Again, Movex does not own or operate these trucks and has NO idea what will be showing up at your house. They have never seen or inspected any of the trucks that haul for them. I kew of a customer that had 26 foot hand painted old Uhual truck with a horse trailer being towed behind it show up at their house. Can you imagine that? The Movex rep said "53 feet of truck space" 'and that's what the customer got The customer and his wife had to sweep all the dirt out of the trailer before they loaded. Askyour Movex rep for those referrals, not just the great reviews they post on their website.
I hope this helps you make a decision when needing to hire a moving company. Movex is a wonderful place to work. I wouldn't let my worst enemy move their belonging with them though. I actually had a very very good friend move out of St. Petersburg Florida, back to where he grew up. He called me for information. I told him not to use us (Movex). A co-worker of mine moved a family member. Management wouldn't give the co-worker a deal on price....and her freaking truck didn't show up on time. Be aware!
In my opinion (after working in the industry for 3 years) the best way to move is real clear. Rent a truck. I know you will have full control and posession of your belongingsand YOU determine for real when the truck gets loaded and delivered at destination. That is piece of mind. It's much cheaper to rent a truck too. Especially that gas prices have finally dropped.
Thanks for reading my post
South Tampa, Florida
U.S.A. Click here to read other Rip Off Report list of other Moving Companies Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer