• Report: #467399

Complaint Review: Movie Mars

  • Submitted: Wed, July 08, 2009
  • Updated: Fri, July 10, 2009

  • Reported By:91344 California
Movie Mars
270-B UnionVille-Indian Trail Road Indian Trail, North Carolina U.S.A.

Movie Mars, Moviemarz, Bookmarz. received payment for DVD and do not ship or respond to messages Washington,Indian Trail North Carolina

*UPDATE Employee: Response

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Movie Mars (aka Moviemarz, Bookmarz) apparently is a Chinese company with places of business in North Carolina and West Palm Beach, Florida. They use Amazon.com Marketplace, eBay, and Overstock.com to sell merchandize that they don't have in stock, in violation of the terms and conditions of those commerce sites. They received payment for a DVD on June 25, 2009 and have not shipped or responded to my messages and request to ship my order.

Contact details:

270-B Unionville-Indian Trail Road
Indian Trail, NC 28079

Whois details:

Movie Mars, Inc.
Daniel Yen
3038 Ashford Glen Dr
Weddington, NC 28104

91344, California

This report was posted on Ripoff Report on 07/08/2009 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Movie-Mars/Indian-Trail-North-Carolina-28079/Movie-Mars-Moviemarz-Bookmarz-received-payment-for-DVD-and-do-not-ship-or-respond-to-me-467399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Customer Service Manger - (U.S.A.)

We try to resolve all customer concerns in a timely manner. With over 500,000 active listings and items for sale, we occasional have stock errors. Any time this occurs, we immediately and proactively notify the customer and give them the option of waiting for restocking or requesting a full refund - and we apologize for the inconvenience the error has caused.

If the customer is not receiving emails from us on the status of their order, they should check their spam filter settings, junk mail folder, and verify that they are using the same email account that they registered with on ebay or amazon.com.
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