We contacted United States Van Lines about a move from Colorado to Pennsylvania in August of 2011. With the price agreed upon and dates established we paid a fee to guarantee the pick up of our items in Colorado and delivery date of our items in Pennsylvania on the dates we requested.
On the date they were to pick up our items in Colorado we received a phone call saying they didnt have a driver and how set were we on the dates we had paid for. We told them we were solid on the dates.
United States Van Lines sent out a company from Denver called Relo. They showed up in a small truck with their diesel mechanic as the head mover for the day. With him were two other men but they had to hurry because one of the men were due back at the halfway house on time. I caught one of the men opening a sealed tote and before I could respond he shoved an arm full of shelves into my chest and demanded I pack them.
The movers drug our piano across our wood floor after we had told them not to and lost parts storm door. As they left some of our belongings were tied to the outside of the truck. They had also left behind in the house some trash and large boxes. We would later find out we were charged for those large boxes because the movers claimed to have packed some items.
When our items were not delivered on time we started calling and we were told our items were being stored in a wharehouse belonging to MCI. Upon contacting them we were told when they had a truck heading east our belongings were sure to be on it.
The first truck of our belonging arrived late and some of the items were taken off the truck broken and the driver noted it on our paperwork. He also at the time asked us about some other items he had seen in the wharehouse and we identified them as ours but he had left them behind because he wasnt sure if they belonged to us.
The driver verified to MCI that some of our items were still in the wharehouse and none of our items were in Relos packing boxes as they had claimed. The driver then asked us about our 12 foot orange step ladder and informed us that it had one of our stickers on it but it was being used by some other wharehouse workers. We have never received that ladder. MCI told us they would get the rest of our items sent out on the next truck and we should receive them in 2 or 3 days. We did not receive the rest of our items until over 30 later. The amount of items broken was big. Legs on most of our wood furniture were chuncked. The washer, dryer, and freezer had bent metal legs. The damage is absolutely unimaginable.
We have done everything they have asked us to do with filing a claim. We took pictures, filled out the forms, sent in the moving list twice now, got prices for damaged items, you name it. We have been denied. United States Van Lines tucked their tails and got out of it quick. Relo is saying they just transported our stuff from our house to a wharehouse in Colorado, and MCI doesnt think they have done anything wrong. We were overcharged for services not done, we have missing items ( I thought that was called theft in the US but have been told not if its a moving company), broken and marred furniture, and now have been denied because they dont feel we did everything they asked us to do. Well it seems to me they didnt do anything we hired them to do. When I spent 30 dollars for all the pictures I had to take, the money I spent for faxing all the paperwork they needed, and for paying postage on the large envelope containing all this proof they requested, we are still denied.
Is there anyone out there who gets treated fair by these companies?
Allen/Cathy formerly Colorado now Pennsylvania