- Report: #122648
Report - Rebuttal - Arbitrate
Complaint Review: MovingCost
MovingCost1700NW 6th Street, Suite 400 Fort Lauderdale, Florida U.S.A.
MovingCost - nationwide Relocation Services - movecost They promised SEVERAL PEOPLE, SEVERAL TIMES to give me the date of the pickup by Monday my storage uit needed to be informed BY THAT DAY, or we had to wait til next monday They didn't of course, and refused to return my deposit All they could offer was to try again next week Of course, I expect to be having the same conversation then... Fort Lauderdale Florida
*Consumer Comment: Seeking deposit refund
*Consumer Suggestion: Find another mover.
*Consumer Comment: Were you able to cancel credit card payment of deposit?
They said thats fine, an we worked out a price which was reasonable.
Of course, they couldn't specify a date, just a range of dates, tuesday or wednesday of the next week.
That was fine too.
I called my storage people in Oregon and explained the situation. They said that they needed to have their own people unload the storage unit and that they would have to schedule people to come in and do it. They said that they handled the scheduling for the week ahead on Monday.
I thought this was mildly annoying but hey, no big deal. I would surely know by Monday what day the haulers were coming and who they would be (so I could authorize them having access to my stuff)
I call Movingcost back and explain that for this move to happen, I absolutely, positively needed to have this information by Monday (3pm EST, 12N PST). My salesman said 'no problem. we can definately do that'. I had this same conversation a couple times with him, and with a customer service person. Both promised me this. My salesguy told me to call back if it looked like it wasn't going to happen.
I called back around 12N EST that monday. I was just checking in. My salesguy moved me to customer service. Customer service told me that the contract had been picked up BUT not accepted an signed.
To which I replied 'yes, but I need the information and date within 3 hours'.
To which SHE replied 'We'll see what we can do. I can't hurry them up'
I asked if she could call them.
Needless to say, 3pm comes an goes.
I call and talk to about half a dozen people. Half saying that they promised this and they dont know what happened. It must be someone else's fault. The other half saying that they don't care what was promised, so long as they make the dates on the contract.
It may seem that going by the contract is fine, but then they shouldn't verbally promise anything, and they DID promise me again and again (I was calling daily if not more).
I explained that I was now out of luck for the week and asked for my deposit back. Of course, that didn't work.
All they could do was offer to try again next week (xmas week). I strongly suspect that, unless I can cancel the deposit from my credit card, that I'll be having the same conversation then.
While they may not have done anything illegal (of course, I don't have any of the conversations taped), they are certainly untrustworthy.
avoid them at all costs (especially when you see the OTHER complaints against them)
This report was posted on Ripoff Report on 12/13/2004 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/MovingCost/Fort-Lauderdale-Florida-33309/MovingCost-nationwide-Relocation-Services-movecost-They-promised-SEVERAL-PEOPLE-SEVER-122648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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