What ever you do, do not call or use Mr. Rooter if you need any plumbing done inside or outside of your house.
I had another plumber, J&A South Park here for problems I was having with my basement toilet, they found tree roots in the pipe coming into the basement toilet, they tried to clear the clog with a snake, without success. They went outside to the main and put a camera in to see if they could snake the main outside, when they found tree roots crushed all of my terra cotta pipes outside.
I had a couple of estimates from other plumbers, which were very expensive. I called Mr. Rooter for an estimate. A project manager from Mr. Rooter came out the same day I called and had the lowest estimate that I had received, so I asked him how soon could they start the job, he replied they could have the utility companies come out with in a half hour to mark off their lines and could have their equipment here within an hour. [continued below]....
..... I signed a contract for $4,370.00 dollars for them to hydro scrub the basement toilet pipe to the main outside, (they dug a 7 foot by 7 foot hole to do this) they installed new plastic to the house trap and fresh air intake and had approval from the Health Department for what they did.
They explained to me they would have to dig up half of my basement from the stack to the outside main to replace the terra cotta pipes because they were also crushed, which they were. By this time I had paid them $14,683.00 dollars out of my own pocket.
My insurance would only cover the cost of the inside pipes, so I requested the actual cost of the inside pipes, for at least 7 months. The day the Health inspector came out the owner of Mr. Rooter was there. I told him he wasn't leaving until I got the actual cost of the inside pipes. He gave me the cost of the inside pipes was $52.48 dollars. I received a letter from Mr. Rooter indicating the cost of the pipes were $4,404.00 dollars.
They didn't fill in the hole in the front yard or connect the pipe to anything because they wanted another $10,500.00 to dig from the main outside of the house to the street to connect to the Boro's main, without checking where the Boro's main was. I didn't have the money and couldn't get a loan for the extra $10,500.00 dollars, so they left the hole open until I got the money.
Everyone told me this didn't make sense, so my cousin's husband had his plumber friend from his work come out for his opinion. He checked everything they did and looked at the work orders, told me Mr. Rooter ripped me off big time, saying it should have cost no more than $5,000.00 dollars, for what the did, that I should call the first plumber come out to finish the job, so I did.
J&A South Park looked at what Mr. Rooter did outside, and couldn't believe that the Health inspector approved what they did, so they called the Health inspector. The Health inspector set up a meeting with both plumbers at my house the next day. He was not happy with what Mr. Rooter did and told them they didn't have to dig up the front yard out to the street, he called the Boro to snake out their sewer and mark off where their main was, which was right where Mr. Rooter had the pipe that wasn't connected to anything.
Needless to say I paid J&A South Park an extra $5,525.00 dollars to have them finish the job (they let me make monthly payments). They had to dig down another 7 feet and dig out an 8 inch root (the pipe was 8 inches too) that totally blocked the pipe to the Boro's main. They had the Health inspector come out again and he was happy to see the job done right. If you want an honest, hard working, competent reliable plumber, I highly suggest you call J&A South Park.
I feel that I should receive $10,000.00 for being over charged for the work they did.