- Report: #516302
Report - Rebuttal - Arbitrate
Complaint Review: Mr Rooter Plumbing
Mr Rooter Plumbing3500 Power Inn Road, Suite C Sacramento, California United States of America
Mr Rooter Plumbing Charged me $254 to replace a hose & valve--the job took 30 minutes and used $30 worth of retail parts Sacramento, California
*Consumer Comment: weekends cost double
*Consumer Comment: Overcharged?
*General Comment: Logical fallacy...
*Author of original report: Too close to the truth for you?
*Consumer Comment: In addition
*Consumer Comment: You made the decision.
*Consumer Suggestion: Mr. Rooter
Because I'm a bit of a do-it-yourselfer, I'm fairly familiar with materials prices. I estimated very generously at $30 for parts [just a valve and a hose]. I was, however, in a bit of a panic, being without my toilet and haven broken a line I didn't think I could fix. When the technician quoted the price, he quoted me $234. I was in shock, but I agreed anyways, because at this point, I was a bit beside myself with stress. When he gave me the paper to sign, the price was $254, as there was a "fuel charge" of $20 he forgot to point out. I agreed, because I needed to get it fixed immediately, and it didn't occur to me to call someone else.
To make a long story short, it took him 30 minutes to swap out the valve and replace the hose. I have since had the opportunity to call and talk to a number of plumbers, and have had 2 reputable plumbers tell me the job shouldn't have been more than $125. The invoice I was given has a lump-sum amount, so I have no idea how they arrived at the quoted $254.
I called Mr Rooter, and spoke to the general manager. He explained that I agreed to the price before hand, and that was what he had to charge to keep his business running. I asked him why he felt he had to charge more than twice what other plumbers would charge, and he just repeated himself. Although I said a number of times I believe I was severely overcharged, there was no offer to charge me a more reasonable amount. I also asked three different times for an invoice that broke out the charges, and the request was sidestepped each time.
This report was posted on Ripoff Report on 10/28/2009 12:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mr-Rooter-Plumbing/Sacramento-California-95826/Mr-Rooter-Plumbing-Charged-me-254-to-replace-a-hose-valve-the-job-took-30-minutes-and-516302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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