I called Mr. Rooter and placed a service request for 02/18/2013. They took my cell phone number and said someone would be there between 4:30 and 5. I left work an hour early to make sure I was there. No one came and no one called.
The next morning, a "Todd" with Mr. Rooter called from 251.344.9465 at exactly 9 AM. I told him no one showed up, and he said that he had gotten the wrong number and he would come out that afternoon. I said fine. He came out to the house at 4 PM on 2/19/2013. I could not be there as I had already wasted an hour of my work time. My mother and grandmother were there. I spoke to him on the phone - and he told me that it would cost over $1,200.00 to buy and install a 40 gallon water heater! A water heater I have since purchased myself, a 50 gallon, for $297.00. If that is not price-gouging - I don't know what is.
I told him to speak to my husband - which he did - and then gave us a "deal" of $420.00 to install this simple heater. My husband agreed, and he was scheduled to come out on 02/22/2013 at 9:30AM.In the meantime, I found someone MUCH cheaper willing to install - so I called Mr. Rooter at 251.344.9465 and cancelled the service call at 4:45 PM on 02/21/2013. The lady on the phone said no problem.
This morning (02/22/2013), as I was driving to work, someone called my cell phone from the number 251.239.7037 at 7:39, 7:57, 8:03, 8:08, and 8:14. When this number called me the 6th time I was at my office, the time was 8:18 - and it was "Todd" with Mr. Rooter again. I asked him why he called my phone so many times in a row - he NEVER gave me an explanation. I told him that YES we cancelled. He just sat there. I asked him if there was anything else he needed, and he HUNG up on me. I am sorry, but what "professional" company HANGS UP on a client? Also, what company calls you over and over without leaving a message? This is seriously wrong. They are ridiculous.
Buyer beware with this company.