• Report: #520537

Complaint Review: Mr. Rooter of Southwestern Central MI

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  • Submitted: Fri, November 06, 2009
  • Updated: Thu, November 12, 2009

  • Reported By: Jeannette — Battle Creek Michigan United States of America
Mr. Rooter of Southwestern Central MI
Kalamazoo, Michigan United States of America

Mr. Rooter of Southwestern Central MI ignored my mothers calls to come back to properly fix leak. Kalamazoo, Michigan

*Author of original report: Mr. Rooter gave a refund.

*UPDATE Employee: Mr. Rooter Plumbing

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On Sept 14th my mother employed Mr. Rooter to repair a minor leak around the stool in the bathroom at a cost of $131.00.  When she next flushed the stool the leak was worse than before.  It took them until the 23rd to come back to fix it and charged her another $35.00.  Now the leak was worse and water was seeping under the vinyl flooring and ruining the flooring.

She repeatedly called them to come back and got repeated promises but no action.  My husband and I also called them still got only got promises.  Around the 21st. of October they promised someone would contact her within the next two days to set up an appointment to fix the problem.  As of November 3rd she had never received a call.

At this point I called again and asked to talk to the customer service rep.  He said my mom had just called and he told her because of medical problems he would not be able to set a date to repair the leak.  Now I am angry and told him I didn't want to hear anymore _____.  He said, "OK, then I don't want to talk to you," and hung up the phone.  My mom then called another plumber who came that afternoon, put on a new wax ring and fixed the problem.  This cost her another $140.00 and she will have to replace the flooring.  

I guess the only satisfaction we have is this warning to others to never use this company.


This report was posted on Ripoff Report on 11/06/2009 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mr-Rooter-of-Southwestern-Central-MI/Kalamazoo-Michigan-49001/Mr-Rooter-of-Southwestern-Central-MI-ignored-my-mothers-calls-to-come-back-to-properly-f-520537. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Mr. Rooter gave a refund.

AUTHOR: Jeannette - (United States of America)

I would like to report that the Mr. Rooter company contacted my mother, after I filed my initial report, and refunded $135 of her cost.  Even though this does not compensate for new flooring,  we are happy that they responded and tried to make amends.
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#2 UPDATE Employee

Mr. Rooter Plumbing

AUTHOR: info@mrrooter.com - (USA)

We are sorry to hear of your recent trouble.  Your business is important to us and we want to ensure each and every customer experience with our company is a good one.  If you would like to speak directly with us, you are most welcome to call our customer service manager at (254) 745-2436 who will be happy to assist you.  Sincerely, Mr. Rooter Corporation
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