• Report: #938041

Complaint Review: Mr. Rooter

  • Submitted: Fri, September 07, 2012
  • Updated: Fri, September 07, 2012

  • Reported By: Marv — Sedona Arizona United States of America
Mr. Rooter
PO Box 4380 Sedona, Arizona United States of America

Mr. Rooter Mr. Rooter of Northern Arizona Mr. Rooter Plumbing Cheated me Sedona, Arizona

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I had a hot water leak under the slab in my home. The person who located the leak called Mr. Rooter and was told that they could insert a plastic tubing within the half inch copper tubing that was leaking and thus bypass the leak.

When the Mr. Rooter 'technicians' (note they don't call themselves plumbers) arrived they affirmed that they could try to insert the plastic tubing which would fix the leak for $266.33 but they wouldn't guarantee it would work. They had no plastic tubing on the truck but said they would purchase some.

They left and I opened up the drywall to make the pipes accessible. When they returned they had not purchased the plastic tubing but instead attempted to insert quarter inch copper tubing into the half inch leaking tubing. Before they started I told them that the copper tubing was not flexible enough to snake through the leaking tubing. They ignored me and tried to insert it but were unsuccessful. They charged me the $266.33 since they couldn't guarantee it would work,  however they never tried to insert plastic tubing as I was originally told.

They left and later called to say that they could run PEX tubing  through the stud walls to bypass the leaking copper tubing. I opened up the stud walls and they returned, installed the PEX tubing and the problem was solved. They charged $159.27 for this service.

Then they spen considerable time and effort to convince me to have my septic tank pumped for $650 and to have my kitchen drain cleaned for $350. These guys are high pressure salesmen who use scare tactics to make a sale.

This report was posted on Ripoff Report on 09/07/2012 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mr-Rooter/Sedona-Arizona-86351/Mr-Rooter-Mr-Rooter-of-Northern-Arizona-Mr-Rooter-Plumbing-Cheated-me-Sedona-Arizona-938041. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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