Jefferson
  • Report: #656424

Complaint Review: Mr.Rooter Plumbing

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  • Submitted: Thu, October 28, 2010
  • Updated: Thu, March 17, 2011

  • Reported By: Kevin — nashville Tennessee United States of America
Mr.Rooter Plumbing
1180 Antioch Pk nashville, Tennessee United States of America

Mr.Rooter Plumbing Advertised free quotes. Technician Doug Klohn came out offered me a quote and requested cash or check for 144.00 for a diagnostic that was never mentioned up front. Moreover , he told me that it had nashville, Tennessee

*UPDATE EX-employee responds: Who is the idiot??? lol

*Author of original report: Rebuttle

*UPDATE Employee: honest plumber responds to house flooding call!!!

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Please beware of using Mr. Rooter Plumbing.  They are absolutely fraudulent & miss leading.  The technician Doug Klohn came out to my home to perform what the company advised as a free analysis or free quote.  After Mr.Doug Klohn completed the free quote he instructed me to pay 144.00 for a diagnostic that I never requested nor had this ever been requested or discussed.  I told the Mr. Doug Klohn that I did not have the money and that it was suppose to be a free quote he responded,  " It's got to be paid" 


Mr. Rooter offered me a quote of $1,514.00 for the same work I had completed for 287.00.  Beware or NEVER use this company.  


This report was posted on Ripoff Report on 10/28/2010 09:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/MrRooter-Plumbing/nashville-Tennessee-37211/MrRooter-Plumbing-Advertised-free-quotes-Technician-Doug-Klohn-came-out-offered-me-a-q-656424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Who is the idiot??? lol

AUTHOR: doug - (United States of America)

  SO YOUR EMAIL ADDRESS WAS DEEZENUTS FOR ONE FOR TWO YOU AND YOUR BOYFRIEND MUST OF BROKE UP!!!!  DONT BE MAD CAUSE I WASNT DOWN FOR THE WAY U SWING!!! ANSWERING THE DOOR WITH THAT PINK BANDANA AND THEM SHORT SHORTS

 LOL, THE ONLY IDIOT HERE IS THE ONE WHO DIDNT KNOW HOW TO SHUT OFF HIS WATER AND WANTED SOMEONE TO DO IT FOR FREE, GROW A SET MAN UP LITTLE BOY!!!! YOU CAN GET ON THE NET AND CRY, AND REPORT STUFF, BUT YOU CANT PULL UP WATER HEATERS, AND FIND OUT HOW TO SHUT THEM OFF, JUST LIKE YOU DONT KNOW HOW TO SHUT THAT MOUT.  CALL IT WHAT YOU WANT BUT ONE OF YOU GIRLS IS GONNA HALF TO BE THE SO CALLED MAN AND DO MAN STUFF.  AND LOOK UP WHAT FREE ESTIMATE IS COMPAIRED TO DIOGNOSTIC  IDIOT, STAY CLEAR OF THE DRAG QUEEN!!!! LOL NO LONGER WITH MR ROOTER AND CANT TAKE THIS BOY CRYING OVER NOTHIN!!!! DEEZENUTS WHAT A JOKE LOL

  WE MOVED BUT NOT TO FAR!!!! AND ITS NOT MY EX EMPLOYER BECAUSE OF YOU EITHER SO DONT GET YOUR ROCKS OFF,  IM JUST A MAN THAT WONT PUT UP WITH YOUR REVERSE RACISM OR HOMOPHOBED B.S, MAN UP IDIOT MAN UP!!!! ITS OKAY TO GET YOUR HANDS DIRTY AND ITS NOT MY FAULT U DONT KNOW S***!!!
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#2 Author of original report

Rebuttle

AUTHOR: Kevin - (United States of America)

Consumers STEER CLEAR of Mr. Rooter.  Don't be consumed by a conundrum or enigmatic dialog.  Let the volume of similar complaints guide your decisioning $$$.  Moreover never use a company that will LIE to get in your wallet by offering a free estimate. A technician or company representative should  ALWAYS announce charges being incurred as opposed to assuming or pilfering money from prospective clients.  
 
Who got bent over for whom? Mr. Rooter quoted me $1400. plus, to rectify my hot water heater.  I paid $231.27 to have the problem completely resolved.
 
5 things happened for sure from my experience with Mr. Rooter 
 
1.Mr. Rooter did not get one cent out of me while trying to scam me.
2.Mr. Rooter earned another consumer demerit.
3.My hot water is working.
4.The idiot that chose to rebut my posting continues to tarnish and shed bad publicity to   his employer.  
5. Mr. Rooter earned themselves another posting on RIP OFF REPORT...LOL!   
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#3 UPDATE Employee

honest plumber responds to house flooding call!!!

AUTHOR: doug - (United States of America)

     MY NAME IS DOUG KLOHN, I AM THE PLUMBER WHO RESPONDED TO THIS PERSONS CALL.  IT WAS AN EMERGENCY CALL WHICH I RESPONDED TO IN LESS THAN 10 MINUTES, THE CALLER WAS PANICKED BECAUSE HIS WATER HEATER WAS LEAKING OUT OF THE TOP AND OUT OF THE RELIEF VALVE. I SHUT OFF THE WATER BEFORE FURTHER DAMAGE WAS DONE TO
UPSTAIRS FLOORING AND LEVEL OF HOUSE BELOW, I SHUT OFF GAS THEN GAVE TWO OPTIONS A REPAIR PRICE AND A REPLACEMENT PRICE WHICH WAS $1214, WITH DRAIN PAN REPLACEMENT AND 10 YEAR WARRANTY!! ANYONE  KNOWS THE DIFFERENCE BETWEEN AN ESTIMATE AND DIAGNOSTIC; EXAMPLE A LEAK IN THE WALL DO YOU WANT ME TO LOOK AT THE WALL AND GIVE YOU A PRICE?
OR TELL YOU ITS $75 TO OPEN THE WALL AND EXPOSE THE PROBLEM TO GIVE YOU A CORRECT PRICE AND PIN POINT PROBLEM!!!! I'VE BEEN DOING PLUMBING FOR 22 YEARS AND THIS IS MY FIRST SO CALLED COMPLAINT. THIS PERSON WAS LOOKING FOR A FREE B WERE NOT THE CITY, NO ONE SHOULD THINK WE WILL COME OUT FOR FREE TO TURN OFF YOUR
GAS AND WATER TO SAVE YOU AND YOUR HOUSE FROM DAMAGE WASTE MY  GAS AND MY TIME FOR FREE, MY PRICE TO REPAIR WAS LESS BY THE WAY THAN THE QUOTE GIVEN... ITS PEOPLE LIKE THIS THAT PUT A BAD NAME ON INDIVIDUALS AS WELL AS COMPANIES.... THIS IS A PERSON WHO WOULD EAT ALL HIS FOOD AND LICK THE PLATE AT A RESTAURANT AND THEN CRY TO THE MANAGER THAT IS WAS TERRIBLE AND GET TWO FREE MEALS THE NEXT TIME AND NOT PAY FOR THE CURRENT ONE!!!!!  TO SLANDER MY NAME AND MR. ROOTER IS A CROCK!!!!! AND TO TOP IT ALL OFF WE WAIVED THE DIAGNOSTIC AND TRIP CHARGE.... TO ANY OF MY CUSTOMERS THEY KNOW I BEND OVER BACKWARDS TO MAKE THINGS RIGHT, I STOPPED THIS MANS HOUSE FROM FLOODING AND SHOWED HIM WHERE TO TURN THE WATER ON AND OFF AT FOR FUTURE PROBLEMS, "HURRY UP AND SAVE ME" AND THEN "GET OUT I'M NOT PAYING" DOES NOT WORK, I WISH I HAD THE NAME TO INFORM ANYONE WHO HAS TO DEAL WITH THIS MAN PRIOR SO THEY WONT GET DISRESPECTED AND BURNT AS WELL.....  THERE IS ALWAYS TWO SIDE TO EVERY STORY AND UNFORTUNATELY BEING IN A SERVICE INDUSTRY, I HAVE LEARNED THAT YOU CAN'T PLEASE EVERYONE ALL THE TIME BUT I SURE HAVE TRIED OVER THE YEARS! 
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