- Report: #1040977
Report - Rebuttal - Arbitrate
Complaint Review: Mspy
Mspy MTechnology Ltd DO NOT PURCHASE IT'S A SHAM , Internet
*Consumer Comment: I beg to differ
*UPDATE Employee: mSpy Argumentation
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Please so not get trap by the advertisement, here is what some of the feed backs and complaints say on their own site.
Kris commented April 5, 2013 9:27 a.m.The problem I am having is: mspy told me I had an outdated version and I needed to install the new version so I uninstalled it and reinstalled it and ever since then it doesn't record phone calls, the call list shows up but when I go under the call recording tab it says no calls recordings found, has anyone else had this problem or know what I need to do? Mspy is not responsing to my tickets, thanksDC commented
April 5, 2013 8:44 a.m.The problem is that it does not update regularly as it should (or show the correct update times), so if I set it to record 6-8 hours early, the instructions still haven't reached the phone by the time it's supposed to do the recording. Recording was a major sales feature. Too bad it doesn't actually work. Is anyone else thinking of the words 'class action'?Kris commented
April 4, 2013 10:12 p.m.@ Me: on mine it is showing no recording found! the call history is showing up but no call recordings, If anyone can suggest anything for me to try I have sent in three ticket to support and I can't get any response from them, so if any one can help Please Help!!Me commented
April 4, 2013 9:08 p.m.I have had mSpy for a few months now and it was mainly for the call recordings and sms messages. For three months months, I had so many issues with the call recordings - I was almost in tears daily / weekly. The calls never updated and I lost call recordings for VERY important calls - the main reason I got the service. I even spent money on other services, praying something would get me the information I needed. Lately, it's better - much better. Then again, because of all the issues I had - if the calls load in 24 hours, then I'm happy as a clam. I mean, the problems were significant. Now, the phone has like 10 calls that occurred today that I need to listen to...this will be huge test. It appears there have been some improvements and the calls "seem" to be loading within hours...I truly hope the system stays this way. I'm much happier with the service now...I just don't think I can go back to the old way.Kris commented
April 4, 2013 2:13 p.m.Well I got this mspy installed on a phone and the call recording isn't working at all, everything else is updating but under recorded calls there is nothing, I have sent in about three tickets to support and nobody has gotten back to me, is this a problem with anyone else? it is showing nothing, not just pending but nothing at all.
April 3, 2013 11:11 a.m.Call recording has NOT been fixed. Still can't hear anything. All the surround recordings come over as "broken" which means you cant listen to them or "pending" and they never upload.. NOTHING seems to work here. All they have are excuses. It's a waste of money.Kris commented
Paul commented March 29, 2013 11:20 a.m.record calls one-sided, mspy on android, can only hear (target phone) side of the conversation, recording sounds great for that side, files can be downloaded soon enough, but half a conversation is really annoying having to try to guess what's going on
donna commented March 29, 2013 4:32 a.m.whats going on with the call recording issue mspy? has it been fixed yet? i dont think so because all i hear is a phone ring and then buzzing sound. can you please let us know the progress with fixing this feature? there are times i want to cry out of frustration because i know my bf is cheating and on the phne with her because i see it in the call logs but can not prove it because he says they are only talking about "business" and i know otherwise but cant prove it because the call recording feature does not work!! please help mspy team! it would be ver ymuch appreciated considering that is the main feature that attracted me to purchASE the software ! yet it has not worked at alll since i purchased. thank you .
Anonymous commented March 28, 2013 9:05 p.m.Has not been fixed.Only loud humming sound. This is ridiculousAnonymous commented
March 28, 2013 3:02 p.m.I agree the phone recording DOES NOT WORK AT ALL. All I hear is a lot of buzzing...very disappointing.Marina commented
March 11, 2013 7:44 a.m.I have just been nearly a month with them and I have seen sooo many flaws that I want my money back! They don't do what they promise and that's all! I paid for a year and iit has been awfull!
Recordings never recorded!
GPS not working on reall time!
The phone always seems to be offline! when is absolutely not!
I have missing days on the calendar when I know the phone has been receiving phone calls and messages!
What is wrong with you people? Why don't you sort things out before selling with promises that they don't work and are not real?
If anyone know a software that really does what it promises please let us know. It seems to be lots of people in the same situation!
brad carelse commented March 22, 2013 9:01 p.m.As a recent subscirber, I'm terribly disappointed with the service after only 2 days of registration. I have not seen call logs or gps tracking data in day 1 for an 8 hour block, gps trackind data has also been off for several hours in day 2. What is going on with this service????? Deliver on what your business offers or refund customers for incomplete information!!!!!!!Anonymous commented
March 22, 2013 8:59 a.m.If target phone offline too long, the target phone must reinstall mspy. There is no way to "wakeup" the installed mspy on target phone to transmit data. My target phone is in China, and myself is in US. I cannot re-install mspy on the target phone. This is a serious operation BUG! Lost of server contact could be due to battery power, power off, or signal. The target should keep on transmitting when it is power back on, NOT RE-STALLING MSPY! Please FIX the PROBLEM.Anonymous commented
March 21, 2013 4:17 p.m.I have been a customer for two months, and I have to admit that it has been an extremely frustrating experience. When the software works, it's brilliant. However, it doesn't work all the time. It constantly misses outgoing texts, the GPS is off, and call recordings have NO AUDIO, despite taking 3 days to a week to upload. And, in my case, it always seems to fail when I need it most. Outgoing text recordings are always a hit or miss.
One the main reasons I chose this product was for the 24/7 support. HA HA!! What a joke. I think I submitted a new issue every other day in the first two weeks. I either never get a response, or get the same boilerplate with no actual troubleshooting whatsoever.
This is not what I paid for, and I am not getting a service anywhere near what I expected. Questions about refunds were also never answered.
I can go on about the number of complaints. They refuse to refund you the money, I don't understand why this company is still able to advertise their services. The positive reviews on some of the websites are fraudulent to say the least. There is over 1000 negative complaints on the feedback section on their website alone, these can only be viewed by the people whom have already paid for there services that they are never going to get.
This report was posted on Ripoff Report on 04/05/2013 11:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mspy/internet/Mspy-MTechnology-Ltd-DO-NOT-PURCHASE-ITS-A-SHAM-Internet-1040977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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