• Report: #83561

Complaint Review: Mt. Lebanon Office Equipment

  • Submitted: Thu, March 11, 2004
  • Updated: Fri, July 06, 2012

  • Reported By:Banning California
Mt. Lebanon Office Equipment
1817 Banksville Road Pittsburgh, Pennsylvania U.S.A.

Mount Lebanon Office Equipment ripoff refuses to pay for merchandise they received and sold Pittsburgh Pennsylvania

*Consumer Comment: Mt. Lebanon Office Furniture IS a scam...

*REBUTTAL Owner of company: angus stuart misrepresentation of the facts

*Author of original report: Mt. Lebanon Office Equipment, of Pittsburgh, Pa doesn't want to talk about it

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Mt. Lebanon Office Equipment (Tim Bodner) ordered 2 chair mats in June 2003 from our company Angus-Stuart and after they got the mats claimed that one was damaged, we offered to issue a call tag and replace it but they sold it and after at least 8 attempts to clear this matter up they refuse to pay for items they ordered and resold to their customers. Talking with the owner James Droney proves fruitless as he now 8 months later says he won't pay although he made a profit on his companies sale of our merchandise and when you point out the ethics of his company he will hang up on you.

This is a total ripoff, calls to the company are screened and when we give our names we are told that the person is "not available" but we are invited to "leave a voice mail message" that is never returned or answered. When it comes to this company purchasing from you please beware and stick to the policy of them paying you up front. I just wonder how they treat their customer???

Lee of Angus-Stuart Inc.
Banning, California

This report was posted on Ripoff Report on 03/11/2004 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mt-Lebanon-Office-Equipment/Pittsburgh-Pennsylvania-15216/Mount-Lebanon-Office-Equipment-ripoff-refuses-to-pay-for-merchandise-they-received-and-sol-83561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Mt. Lebanon Office Furniture IS a scam...

AUTHOR: HIKE - (United States of America)

MTL Office Equipment's response to the original complaint is absurd and illogical. Why would the owner assume that it's OK to sell, lend or give away a supplier's product and not pay on the grounds that the product is no longer in their possession? The store owner forfeited all rights to negotiate the return of the product after he lost possession of it. This is a simple case of theft by conversion. Your supplier provided a product based on an agreement, implied or otherwise to be compensated once possession of the product was assumed by the retailer. The retailer- MTL Office Equipment- then converted the product by transferring ownership to a third party while failing to pay the supplier. I'd check PA's SOL on a civil filing for conversion, a tort. On a personal note, I visited MTL Office Equipment years ago when I was in the market for a desk for my home office. The store is filthy and falling apart and the office furniture within appeared to be second (or third) hand merchandise. Everything was overpriced and he whole experience left me puzzled as to how this place remains in business. Needless to say I left without buying anything. Every time I drive past, another weed is sprouting from the broken asphalt parking lot, another letter is missing from their sign, and another brick has fallen from their dilapidated building. Avoid this store at all costs!
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#2 REBUTTAL Owner of company

angus stuart misrepresentation of the facts

AUTHOR: James - (U.S.A.)

I will not respond in the hysterical and untruthful manner of the Angus Stuart company regarding their great chair mat episode. I will lay out the facts: we received two chair mats , one of which was damaged. They were sold to two different customers. The damaged one was for a new home office with new carpeting so the customer requested that we deliver the damaged one for him to use anyway, to protect his rug until a replacement arrived. Angus Stuart insisted that we take a picture of the damaged mat before they would ship a replacement.

As this customer was ill and in and out of treatment, we had a hard time arranging for a mutually agreeeable time for us to take the picture.

As a 44 year old respected retailer in Pittsburgh, our mission is to take care of the customer first and worry about the details later, obviously not the the way the Angus Stuart people run their business.

Unfortunately our customer did pass away. His widow, understandably to us but evidently not to the Angus Stuart people, had other things on her mind besides replacing the mat.

We finally did arrange to get the picture of the defective mat {which Angus Stuart has), and in the meantime we offered to pay for the undamaged mat which we had delivered and been paid for .

I also told Angus Stuart that we would pay promtly for the second mat as soon as the replacement arrived. We do not expect our customers to pay us for defective merchandise, neither do we pay for defective merchandise.

Quite clearly, if Angus Stuart had a competent customer service department this could have been avoided.
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#3 Author of original report

Mt. Lebanon Office Equipment, of Pittsburgh, Pa doesn't want to talk about it

AUTHOR: Lee - (U.S.A.)

A recent call to James Droney to try to resolve the FAILURE OF THEM TO PAY TO PAY FOR GOODS RECEIVED was not received kindly, he tried to offer to pay for 1 of the mats but said he couldn't get the damaged mat because his customer had recently died and they couldn't get pictures or the mat. Its funny how the mat was suppose to be damaged but THEY SOLD IT ANYWAY!!! When it was pointed out to him that his company got paid why couldn't we? he became very irate and hung up the phone!

I guess his company is use to ripping off others, anyone wanna bet HIS customers get similar treatment?
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