- Report: #939240
Complaint Review: Munchkinland Chihuahuas Debra Bourassa
| Munchkinland Chihuahuas Debra Bourassa 1169 S. Main St.
Manteca, California United States of America |
|
Munchkinland Chihuahuas Debra Bourassa Debra Drury Munchkinland Chihuahuas Deception and Horrible Customer Service Main Concern Money Manteca, California
*Author of original report: In response to Pattie
*Consumer Comment: munchkinland beware of size
*Consumer Comment: I love my baby even though her knees are in bad shape.
*Consumer Comment: Munchinland experience was great
*REBUTTAL Owner of company: He took after Champion great grandparents.
*Consumer Comment: Munchkinland, Debra Bourassa
*Consumer Comment: Response to K
*Author of original report: EB
*Consumer Comment: Response to Kathryn
*Author of original report: Debra's "Ultra" Chihuahua's
*Consumer Comment: Debra Bourassa Munchkinland Chihuahua's
*Author of original report: Growing
*Author of original report: Im not going to fight
*Consumer Comment: In response to letter written Sept. 10, 2012 regarding munchkinland pups and Debra
*REBUTTAL Owner of company: I OFFERED THIS FAMILY A CASH REFUND MONTHS AGO BEFORE THE PUPPY WOULD BOND WITH THE FAMILY
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So I emailed for a bit then I called and we agreed on X amount as down payment and the remainder paid on X day when I would have the rest of the money. The next day she emails and says she cant wait till then claims she is being too nice to too many customers and wants the full amount on X day (before I have the money). Now we had a verbal agreement (I think of this later mind you) but this was my first time buying a dog online and figured she could do this so I email back and say Im sorry then I cannot get the dog. She flips out yelling at me saying she cant believe I did this when she saved him for me and passed up a good woman in FL who wanted him but goes on to say she will keep him for herself. I felt horribly guilty (which was her motive) so long story short I found a way to have all the money when SHE wanted it.
She tells me on the phone I dont have anything from Donovans line(the father of stuart) I really would like to keep stuart. I laugh thinking she is just joking. She says this several more times through email and phone. While I wait for it to be time to get my dog I ask questions as I think of them she takes a long time to answer IF she decides to answer many questions she blatantly ignored and just never answered (I asked several times with each question). Its time for my puppy to ship she claims he doesnt weigh enough ok I wait several more weeks then there is supposedly tornados where his flight (she says she booked) was to lay over and she couldnt risk flying him then so I wait another week or so.
Then she tells me she washed my puppy with CAT shampoo because she was out of puppy shampoo!!! The next day she is saying she cant ship him because patches of hair are failing out. I repeatedly ask her to take him to the vet the first couple times she ignores me pleas then she starts saying that even if she took them the vet wouldnt know they would do a skin scrape. Im like OK DO the skin scrape but shes like there is no need he either has MANGE or effects from the shampoo says if she did the skin scrape I would have to pay for it because it was a waste.
I ask for pics of proof and the pics she sends I cant see any hair loss and there is white pixels throughout the photos (making me wonder if the pics have been tampered with) I have these photos still. Either way if its supposed mange or shampoo effects I plead with her for weeks offering to fly myself there and get stuart because she claims she cant fly him this way(she also refused to refund the shipping cost claims it was free later though in email she claims it was 300 minimal for shipping ) she finally says to pick another dog she is going to keep him. My suspected fear has come true she is keeping the dog I love for herself. What am I to do? She has all the money I either lose all my money or pick another puppy.
I am devastated but pick another dog. She tells me he is the runt and might not live she charts him at 2-2 pounds. I ask for new pics she tells me she really only updates the NOT sold puppies pics often, not the sold puppy. So basically its Hey youve paid me so I dont really care if you get to see your dog grow up. I dread calling her because all she talks about is her health issues her kids and their issues her CATS and THEIR issues. She LOVES her cats way more than the dogs! On the phone I hardly can get any questions in and she talks down to you as if youre a child.
So its a week before my new puppy is to fly out and she tells me in a email (I have kept EVERY email to her and from me to her as well) that the puppy (she called him Lucky) weighs less than his brothers and sisters and is still the runt. The day of the flight she calls me and says he is bigger than his brothers and sisters and he may get to be 4 lbs I am dismayed but really excited to finally have my baby.
She tells me when the flight will arrive but NO DIRECTIONS on how to get him at the airport. She booked him to arrive at midnight on a week day! I make sure I will park my car at the airport an hour before he is to arrive so I can find his port and then find out how I actually get him! So I find his flight number and guess what hes not due to land till 1:30 am and it says his flight is on time! So she either got the time wrong or lied either way I sat there for two hours and then didnt get him till 2 am I didnt get home till 330-4 am.
So I have his litter box set up that she says is what he is trained for. I show him right away put him in the litter box first thing he picks his paws up one at a time looking confused then jumps out walks a couple steps away from it and pees! The next couple days I TRY to get him to use the box he hates it! Just pees and poos right outside the litter box. I have since pee pad trained him with NO pellets (because he hated the pellets).
I look in my folder that is supposed to have my vet certification there is NONE just a pamphlet with dates written down by her of supposed worming and when she supposedly gave neopar. Oh and dont let this neopar is the best thing fool you. You pay so much for a dog from her and she only gives parvo shot WHICH only is health guaranteed for 10 days (So it says in her contract which I can show). So its the best parvo shot out there but you only guarantee it for 10 days? Every other breeder I know gives the first 4-way shot(The 4-way shot has the Parvo vaccine in it)! I THOUGHT that was what she did.
So I take him to the vet the next day and they weigh him and he is 2 lbs 1 ounce wow she was supposed to ship him at a pound and a half AND she charts him at 2-2 pounds FULL GROWN! I do the stool sample as instructed for my health guarantee and I want it for my peace of mind especially with no vet certification from her vet!!! The tests come back that he has TAPE worm and round worm! I pay for the worm meds I pay for the first 4-way shot I pay for the vet visit.
He is now 6 months old and weighs 5lbs and 11 ounces (there is 16 ounces in a pound) so he is almost 6 pounds and Chihuahua dont stop growing till up to a year. She saysother breeders are bad breeders because they say teacup and pocket pup on her site she says XXX tiny now how is that any different? When you see XXX tiny what do you think? In her feeding your puppy page she calls them teacups. Even when you go to her site up in the tab description she has the word teacup in it. She goes on and on about how her dogs are more compact body size even has pic in her measurements page of how her adults are 6 inches long! She says on her website dont get fooled by other breeders do you want a skinny 2lb 12 inch dog or a 3lb 7 inch dog? Well at 6 months my puppy from Debra is 11 inches long and almost 6 pounds!!!!!
So I email her telling her all this she says she cant believe it OH MY very very rare does this happens to her AND she goes on to tell me how the first puppy I wanted stayed at 2 lbs! Im like Im not surprised you wanted to keep him because you knew! Shes like I didnt keep him I gave him to a friend (exactly you say how your friends and family keep dogs for you so all your dogs arent at your house and you get arrested for puppymill! She also breeds and sells yorkies and Maltipoos she and her friends/family have a LOT of dogs. ) she said from the beginning that she wanted to keep my dog and she did. Now I am stuck with one of what she calls on her own site a taco bell dog who is going to end up being 8 lbs and 12-13 inches long.
Since my first dog (stuart 6 months ago) she has sold OVER 15 puppies from her site and I have seen her put up TWO referral on her site. Those two referrals are from the puppies sold in the last 6 month period. There is a third one but it is from a puppy sold 11 months ago. What does that tell you?
There are several reports on Debra Bourassa for various reasons (the ones Ive seen) : mange, luxating patella (knee problems), Debra wanted more money for a dog, She has decided she wants to keep the dog for herself etc.
After I had paid the full amount for my puppy I was trying to find her website from a computer that was not my own and I typed in munchkinland chuihuahua and found several reports on her that was over 8 months ago I searched again recently and this is what is left:
http://www.ripoffreport.com/pet-shops-supplies/emerald-city-by-chid/emerald-city-by-chidolls-chi-2d437.htm
(http://www.ripoffreport.com/animal-services/wartena-chihuahuas/jennifer-wartena-jenny-warten-d7c59.htm)
This is what that report^^^ says: My name is Debbie McCooeye. I am the buyer of the sick puppy Gomez from CHIDOLLS. Each and every report here on ripoff against Jennifer Wartena is because she is one of the most respected, honest breeders that has come up against a large puppymill operation in California. The owners of this puppymill are doing their best to discredit Jennifer. This puppymill ring leader is Debra Drury/Bourassa/Washington (Chidolls, Famous Pups), Dawn Dalyce (Sugar N Spice), Brenda Hagle (Currently suspended from the AKC from Lees Fashion Poos), A.M. Borassa (Amber Bourassa), Maureen Drury/Bourassa, Mark and Cindy Drury, Della Drury, Brenda Bourassa, etc., Jennifer assisted me with my sick puppy when Debra Drury refused to honor her contract or the California Puppy Lemon Laws. Due to her assistance with the health of my puppy, she has received numerous threats from the above ring leader.
If you have ANY dispute of ANY kind with Debra the contract she has you sign if you want a puppy (which she doesnt show you till after your deposit which is non-refundable oh and its 50% of the price of the puppy 2300.-5000.) says that any problems that go to court will be held in California and you will pay for all her legal fees.
Debra has several different websites in the past
Chidolls
Chinadolls
Luvs Chi Babies
Dollbabies
Angel Babies
Babydollpups
Emerald City Chihuahuas
Babydoll Famous Pups
Famous Pups
Why has she changed her website name so much? Do you remember how she posted on her munchkinland website about bad breeders selling a bad dog then closing their site down?
Debra just recently put this in her site: A WRITTEN SIZE GUARANTEE if size is important to you. Options of money back, credit for exchange, discount toward next puppy...If the breeder starts offering every excuse in the book as to why they dont offer some kind of compensation, walk away.
Before she posted that on her website when I emailed her about how big my dog was she offered to give me a discount on another dog! So basically she is saying you are out the 2300. You spent on that dog AND I want you to give me more money for another dog that might be just as big!
She demanded I send him back and that she would give me a discount on the next puppy or credit for another. I did NOT want to go through that hell with her ever again! Besides that really? Debra you want me to send a puppy back that I paid you 2300. for and no reimbursement? Im sorry youve deceived me but Im not quite that stupid.
I am a real person not as Debra calls it another breeder bashing each other.
This report was posted on Ripoff Report on 09/10/2012 04:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Munchkinland-Chihuahuas-Debra-Bourassa/Manteca-California-95337/Munchkinland-Chihuahuas-Debra-Bourassa-Debra-Drury-Munchkinland-Chihuahuas-Deception-and-H-939240. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
In response to Pattie
AUTHOR: kathryn - ()
SUBMITTED: Thursday, May 23, 2013
I wrote the facts of the hell I dealt with in buying a puppy from Debra... Did what I write damage her reputation? Maybe some because it is horrible things she did. Was that my intent? No I wrote it because I wanted to warn others of the hell they would go through and the deception of paying such a high price for not a tiny chihuahua but a large (and extra large according to other peoples posts) chihuahua. The size chihuahua you could get in the pet store for 500. (or less) but the pet stores puppy would come with one of the series shots or all, microchiped and actual documentation of their shots and worming. Like I said I am not alone in this as you can see others have come forward about their experiences with Debra and her continual deception of the size (among other things) of her dogs. Im glad you had a good experience Pattie but you do not know my experience with Debra you were not there every thing I have said is true so to call me disgusting when I share my experience to try and help others...
just wanted to add i too purchased a puppy from debra promised to be 4lbs fully grown. my chihuahua is now a year and are you ready for this...he is 12lbs!!! debra told me this has never happened to her before and it is so rare. guess not after reading the above report. i have a so called "teacup" weighing in off teh charts for a chihuahua! just wanted to add so you all can beware of what you will be getting for your high priced "teacup"
#3 Consumer Comment
I love my baby even though her knees are in bad shape.
AUTHOR: tolstoy - ()
SUBMITTED: Saturday, May 11, 2013
I just thought I would add a comment. I adopted a pup from Debra and at the first visit to the doctor, I was advised that her knees were in bad shape - it is a condition in smaller dogs called luxated patellar. When I let her know, just to let her know that she is breeding pups with this condition and selling them at really high prices, she responded that she (th pup) would grow out of tha. I was floored because this condition only gets worse unless you have the surgery and creates a high degree of arthiritis as they age. You would think Debra would know this but she obviously thinks everyone else is stupid and wouldn't know that. I let it go, I would think any responsible breeder would want to know that. I wasn't asking for anything although I could have pursued her legally to get her to pay for at least some of her treatment since this was learned on her first vet visit.
She also told me that my pup would be three pounds - she is now 7 pounds. Debra plays games with people for sure. She pretends to be an expert but I am not convinced - she is my fourth chihuahua in my life and she really doesn't get it. Her prices are really high. I did some research and for that price, a person in the market for a champion chi pup that enjoys the show circuit should be paying that price, not someone looking for a companion pup especially when Debra misinforms her customers on many levels.
#4 Consumer Comment
Munchinland experience was great
AUTHOR: Pattie - ()
SUBMITTED: Wednesday, April 24, 2013
I am a munch inland customer and will go back for my next chihuahua puppy.
Deborah is very kind and caring. The puppy we purchased is the most perfect and healthiest dog we've ever had. We met several of her puppies when we picked up ours and they were all well cared for and perfect. You really need to think before you write such untrue trash about someone.
You're disgusting.
#5 REBUTTAL Owner of company
He took after Champion great grandparents.
AUTHOR: Maureen - (United States of America)
SUBMITTED: Tuesday, December 11, 2012
My choice was not to send the puppy because the puppy had changed charting weight and I warned Kathryn about this and asked her to wait. Kathryn didn't listen to me. kathryn demanded i send the puppy. Kathryn attacks me same day she gets the puppy. Even though I had told her to wait and I didn't want to ship him.It was not my choice! What was I to do? Just not send him when she insisted I send him? I warned her he could stop at 4 lbs or could be more the that. I told Kathryn to WAIT. If you read her original letter above, you will see that she was sick of waiting, waiting, waiting..... She didn't listen to me. I knew he would be larger then she wanted and I did not want to send the puppy. Honestly I had no idea shed would be so cruel and malicious or I would have never sent him no matter what she said. It was a case of a puppy charting more and I tried to get Kathryn to wait for another puppy that would be smaller. She insisted I send him so I did. She got the puppy and said I was a Scammer and here is my letter trying to get him back. I never even wanted to send him in the first place. It is my job to monitor charting weights as puppies change charting weights as they grow. Charting weights are based on AGE and puppies grow a week older EVERY WEEK! I have puppies I sold charting 4 lbs at 8 weeks and by 3 month are charting 2- 3 ( so less ) they end up 2 lbs. I see they are charting smaller before they ship and the buyer is okay. But when you find a puppy charting MORE before they ship I always tell customers and give them the option to switch to another puppy as I did with Kathryn. It was my choice for her to wait. After she got the puppy, despite my warnings, she complained. i sent her this email.
Re: Charting Thursday, July 19, 2012 10:39 PM From: "Debra B"
sorry he is weighing more then you wanted. Did you want to send him back to me and try for a smaller puppy? You would need to pay shipping here and shipping back of a new puppy. I will give you full credit 2000 and you would just pay shipping as no credit for shipping. Or I can give you 50 percent off another puppy. I place charting weight and it is all a good educated guess. I am accurate 90'percent or more of the time. Can't be accurate 100 percent unless I have a crystal ball. He could just stop fast And not go over 4 . Dad is only 2 1/2 and mom is 4. My pups tend to stop weight by 5 months but genes of distant relatives could cause a puppy to,be larger then parents or smaller then parents.
Deb
Sent from my iPad
#6 Consumer Comment
Munchkinland, Debra Bourassa
AUTHOR: M. - (United States of America)
SUBMITTED: Monday, December 10, 2012
I would just like to state that i am a real customer of Debra ,and i am personally very pleased with both my pups from Debra.The first one was so awesome that I had to have another one.But even if my new guy get's up to 20lbs i wouldn't care,I will love him no matter what ,because I to know that nobody can predict the size of a pup 100% of the time!
I really hope you can get your issue resolved, and i would gladly help if I could,I think it's time to just forget about Mikey's size and just go on .You have a small chi now ,that's what you wanted.Your only hurting yourself by all your worrying over the small things,and thats taking away from your true happiness.Everyone deserves to be happy to the fullest,life is just to short to sweat the small stuff.Also Mikey looks like a very beautiful chi , I love his colors and also the flashy merle in the background!! Both are beautiful Dogs,you are very blessed.
IM sorry if i offended anybody,that was not my intention.Only wanted to point out I am a real customer,and not a supossed customer.And I to have a 7 lb Chi and he is still a very small dog. Thanks and good luck to all!!
And now, I will say further that I don't appriciate you insinuating that Debra and I are the same person. I have met her only once. Did it ever cross your mind that maybe it's hightly probable the reason WHY people are using the word "exceptional" in thier letters about their dogs is because they truely believe they are??!! And for the final record, so that you do not try and twist anything that I say or mean,.....I am a customer who has bought the light-of-my-life puppy from Debra in early 2012, I have only met Debra one (1) time, Debra and I are not communicatig on what I write, and there is not one iota of belief that I have that I have been "scammed" or that Debra is in the business of not seling the highest quality puppies. EB
#8 Author of original report
EB
AUTHOR: kathryn - (United States of America)
SUBMITTED: Monday, December 10, 2012
#10 Author of original report
Debra's "Ultra" Chihuahua's
AUTHOR: kathryn - (United States of America)
SUBMITTED: Friday, December 07, 2012
#11 Consumer Comment
Debra Bourassa Munchkinland Chihuahua's
AUTHOR: M.Main - (United States of America)
SUBMITTED: Tuesday, December 04, 2012
#12 Author of original report
Growing
AUTHOR: kathryn - (United States of America)
SUBMITTED: Friday, September 28, 2012
#13 Author of original report
Im not going to fight
AUTHOR: kathryn - (United States of America)
SUBMITTED: Tuesday, September 11, 2012
Re: Charting
Thursday, July
19, 2012 10:39 PM
From: "Debra B" <munchkinpups@aol.com>
To: "Kathryn sitab" <(((REDACTED)))>
sorry he is weighing more then you wanted. Did you want to send him back to me and try for a smaller puppy? You would need to pay shipping here and shipping back of a new puppy. I will give you full credit 2000 and you would just pay shipping as no credit for shipping. Or I can give you 50 percent off another puppy. I place charting weight and it is all a good educated guess. I am accurate 90'percent or more of the time. Can't be accurate 100 percent unless I have a crystal ball. He could just stop fast And not go over 4 . Dad is only 2 1/2 and mom is 4. My pups tend to stop weight by 5 months but genes of distant relatives could cause a puppy to,be larger then parents or smaller then parents.
Deb
Sent from my iPad
When she didnt offer to reimburse me again just last night and found out about my report here she proceeded to call me names stupid senseless etc then block my email THEN continue to send me emails (because why would I block her when she has blocked me I figured never to hear from her again) talking down to me and slinging insults.
I will not lower myself to her level of name calling and slinging insults... I am not going to drag this thing out I just wanted to show my proof what I have said to be true. I hope you really think before you deal with Debra. I hope my report helps save some people the emotional hell Ive gone through.
#14 Consumer Comment
In response to letter written Sept. 10, 2012 regarding munchkinland pups and Debra
AUTHOR: EB - (USA)
SUBMITTED: Tuesday, September 11, 2012
I began my search for a small puppy about a year ago. (summer, 2011). I was, at that time unsure which breed of puppy I wanted and was considering a Yorkie, because I have owned them before, or a Chihuahua, because my husband has owned many before. I searched multiple breeders and visited countless websites. I fell in love with the pictures posted of the Chi puppies on Debra's site "munchkinland" and began to email her regarding one of her puppies.
After communicating with Debra via email, and then later by phone, I realized that she was the breeder that I had unquestionably chosen to buy my puppy from. Not only was it evident that she cared for her puppies as much as one would care for their own children (which they are, in a way), she made me feel very peaceful about making a purchace over the computer, which I had never done prior to this.
I live about 5 hours from where Debra lives, and opted to drive there to pick up my new puppy rather than having her fly to me. We met each other at her vets' office, which was very clean and updated, and it was evident that Debra and the staff had a very good repor. My new puppy was fantastic on the way home, too!
The next few days following, I brought my new puppy to my vet for her first check-up, and I was so happy to hear my vet say, that I had purchased an "EXCEPTIONAL" puppy! He said that it is not very often that one sees the full combination of great breeding quality, beautiful looks all along with such a sweet and well-mannered temperment. He said the we got the whole package! (She really is that stunning!)
We have had our newest addition to our family for about 5 months now, and I have never been so happy! Wherever we go, I bring her with me and she not only attracts attention because of her beautiful looks, but then even more because she is so well behaved. I credit Debra for all of that because it is Debra who not only is wise enough to breed so well, but she also gave her such a wonderful and loving start in life as a new puppy.
I will also say, that if I ever choose to have another Chi, or if I know of a friend who is interested in one, I will without hesitation use Debra of Munchkinland pups.
EB, Central California
#15 REBUTTAL Owner of company
I OFFERED THIS FAMILY A CASH REFUND MONTHS AGO BEFORE THE PUPPY WOULD BOND WITH THE FAMILY
AUTHOR: Debra - (U.S.A.)
SUBMITTED: Monday, September 10, 2012
First off I warned this family BEFORE THE PUPPY FLEW that he would be at least 4 lbs.
i TOLD KATHRYN SHE SHOULD WAIT FOR A SMALLER PUPPY. SHE REFUSED TO WAIT
KATHRYN WANTS TO BREED BUT I DID NOT THINK THAT SHE WOULD NOT LOVE THE PUPPY IF HE WENT A BIT OVER 4 LBS. I WOULD HAVE NEVER EVER SHIPPED HIM. REMEMBER I WARNED HER ABOUT HIS CHARTING AT LEAST 4 LBS. I SHOULD HAVE INSISTED SHE WAIT!!!
I TOLD HER TO SEND HIM BACK MONTHS AGO WHILE HE WAS NOT YET ATTACHED TO HER
I FEEL I HAVE FAILED AS A BREEDER BECAUSE I SOLD HIM TO SOMEONE WHO DOESN'T LOVE HIM
HE SHOULD HAVE BEEN SENT BACK MONTHS AGO BEFORE HE BONDED TO YOU KATHRYN!!!
IF THERE ARE BAD BREEDERS, THIS PROVES THERE ARE BAD BUYERS TOO
I WILL NO LONGER SELL PUPPIES TO PEOPLE WHO WANT TO BREED. EITHER THE FEMALE COULD BE TOO SMALL OR THE MALE TOO LARGE AND THESE PEOPLE DON'T LOVE THE DOG AS FAMILY
KATHRYN SHOULD HAVE LISTENED TO ME AND WAITED FOR A SMALLER PUPPY IF SHE WAS NOT ABLE TO LOVE A PUPPY THAT WOULD GROW OVER 4 LBS. HE TOOK AFTER HIS CHAMPION GRAND PARENTS BECAUSE HIS PARENTS ARE ONLY 2 LBS ( SIRE) AND 4 LBS ( DAM)
I SENT DOZENS OF EMAILS OFFERING RESOLUTIONS TO THIS FAMILY
BUT WHEN I FOUND OUT I WAS DEALING WITH A COLD PERSON I WOULD NEVER SEND HER ANOTHER PUPPY SO I DECIDED TO DO CASH REFUND TO COVER THE COST OF THE PUPPY HIMSELF AND SOME SHIPPING COSTS TOO
From munchkinpups@aol.com
To
Kathryn sitab
browneye_angel88@yahoo.com
The puppy you bought is 1500 plus 500 akc right and 350 shipping ( his price INCLUDES EVERYTHING so this is a
breakdown)
I will give,you 1500 refund for the puppy if you send him back to me. I will help with the shipping. You pay for the flight and vet certificate ( 225 should be it) I will pay the 150 to cora go get him from the airport here
and bring to me.
The refund is very fair considering I have lost out on selling him to a pet home where he would be welcome.

