- Report: #889243
Report - Rebuttal - Arbitrate
Complaint Review: Munira Murrey, owner MISSION HILL PERSIANS, Kelowna, BC, Canada
Munira Murrey, owner MISSION HILL PERSIANS, Kelowna, BC, Canada5861 Lakeshore Road, Kelowna, BC, V1W 4J5, Canada Kelowna, British Columbia United States of America
Munira Murrey, owner MISSION HILL PERSIANS, Kelowna, BC, Canada ~~ !! WARNING !! TO ALL BREEDERS AND CAT LOVERS (BEWARE of Persian Breeder -- she sells sick and diseased kittens for exorbitant $$ and does not provide registration/pedigree papers after neutering an Kelowna, British Columbia
*Author of original report: THE TRUTH: Munira Murrey is A LIAR - read about it here
*Author of original report: Complaints about Missionhill Persians Cattery and lies about Jenny Forst
*Author of original report: Do not believe anything written by Munira Murrey against Jenny Forst
*Consumer Comment: Have dealt with Munira Murrey
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To all breeders and cat lovers -- BEWARE of breeder Munira Murrey of Mission Hill Persians, Kelowna, BC, Canada
It was brought to my attention recently that Munira Murrey, Breeder, Mission Hill Persians, Kelowna, recently posted a fabricated story of the events that occurred after I purchased two persian kittens from her on September 26, 2011.
MUNIRA MURREY OF MISSION HILL PERSIANS IN KELOWNA:
- SELLS SICK CATS FOR EXORBITANT AMOUNTS OF MONEY;
- CONTRACTS CONTAIN INACCURATE AND FALSE INFORMATION
- CONTRACTS DO NOT MENTION HEALTH ISSUES, ie CORNEAL ULCERS, HERPES VIRAL INFECTIONS, URINARY TRACK INFECTIONS, REVERSE SNEEZING, ETC. [continued below]....
She agreed to sell me 2 persian kittens, one female silver chinchilla persian and one silver male himalyan persian. I made arrangements to pick them up in Kelowna, but when I got to her home on Lakeshore, she informed me that she had already sold the gray male to a woman in Edmonton and was shipping him to Edmonton in the next couple of days. As if that wasn't bad enough, she then told me she decided to keep the white persian to breed her. She seemed to be all over the globe and waffling about her decision and after a couple of hours, she changed her mind again. She said she would sell me the white persian for $1500 (a higher amount than was originally agreed). She talked us into taking an exotic male instead of the silver male she originally agreed to sell to me for $800. I reminded her she had already quoted me $700 for the silver male persian.
Munira Murrey put the kittens in the carrier and locked it. No one else handled the carrier and the only time I opened the carrier was when we got it home. As luck would have it, one of her other kittens that she has now posted in the article on her website - Treasure Trove - and who has water on the brain and also very sick, must have slipped into the kennel and hid in the back in the corner behind the other two kittens, so no one knew he was there ("escape artist"). To my recollection, Munira Murrey's husband (Harold) was the only other person who handled the carrier. He carried the carrier down their steep driveway and put in my vehicle. He then stood outside my vehicle with my sister where they talked for approx. 30 minutes while I went in the house to pick up the contracts from Ms. Murrey.
When we got the kittens home, we actually didn't notice the little escape artist right away. We left the kennel in the ensuite bathroom with the kennel door open so they could come out on their own when no one was around and they could familiarize themselves with their new surroundings. At some point, the escape artist found somewhere else to hide, so we didn't notice him right away. He actually didn't surface until he was hungry and came looking for something to eat (he was very good at hiding in the most obscure places).
That evening, Ms. Murrey called to say she was sure the kitten had found its way into our kennel while she was putting the other two in it. She went on to say this was the sick kitten she had told us about earlier at the house who had a disease called water on the brain. She said this has happened from time to time in the past where some of her other kittens snuck into kennels with the kittens that were being picked up by the new owners.
At first I had no idea what she was talking about and it was some time later that I discovered he had been hiding out in the bathroom in a heater vent and had come out after dark looking for food.
She called again and told me that same kitten (the escape artist) was worth $5000 and yet she planned to sell him, knowing full well he may not live very long.
In spite of how angry this made me, I agreed to return him to her. I felt this was a another perfect opportunity for her to honor her original agreement to sell me the silver male himalayan persian she originally promised me, but had sold to the woman in Edmonton. She has had many opportunities to do the right thing, and still chose not to.
While we were playing with the other two kittens, the short-haired male exotic kitten she sold to me instead of the one she originally promised me, bit my sister when one of the dogs walked into the room. We had to rush her to a Clinic to get a tetnus shot. We then returned the short haired exotic to Ms. Murrey the same day because my sister did not want it. We agreed to meet outside the Buckerfields store in Kelowna. At this point, I asked her for a refund, but she refused and drove off to Vancouver with her husband to deliver another persian to someone else, leaving me standing there after she took back the exotic short-haired kitten, but refused to refund the $700 I paid for him. I then asked to have the kitten back, but she refused to return him to me.
Very upset that I had just paid $2200 for one pet kitten worth no more than $700, I then went to my bank and was successful in stopping payment on the cheque. I had the opportunity to explain the situation to the bank manager and warned them this could get ugly if she should show up at the bank. Moments later as I was leavng, she walked in the door of my home branch in Kelowna, grabbed me by the arm and pushed me towards the counter where the tellers were. In a loud voice she threatened me saying I could not leave until my $2200 cheque clearned (this was for payment of one female persian because she had the other second exotic kitten that she would not give back to me).
She obviously felt I had good reason to stop payment of the cheque in the first place to show up at my branch and make a scene as she did.
Because I'm a reasonable person, I agreed to cancel the stop payment and she was able to cash my cheque for $2200. I was trusting her to do the honorable thing and give me the second kitten she originally promised me and which I paid $700 for (the silver male persian she still had but also promised to the woman in Edmonton).
Contrary to what she wrote in the Mission Hill Persians website, I at no time asked for reward money as I was not aware of any reward being offered for the lost kitten. If I wanted reward money for finding and returning the lost kitten, why would I give her $2200 when she still owed me $700? Makes no sense.
I was legally entitled to a refund when I returned the exotic. When I realized she would not provide me with any type of guarantee that she was going to replace the exotic, I felt I had no choice but to put that stop payment on my $2200 cheque. I asked the bank to let the cheque go through because she was threatening me with all manner of things and using her son, who she said is a lawyer, to scare me into submission. In the end, I basically ended up with only one kitten, but paid her for two.
After much discussion, on the day I was leaving Kelowna, she finally agreed to contact Lisa Reece, the woman in Edmonton, to explain she had originally promised the male silver himalyan to me. Fortunately, she had not shipped him to Edmonton yet. Any other honorable breeder would have just sold me the kitten they originally promised me in the first place, instead of misleading me and sending me on a wild goose chase. To date, she has demonstrated nothing but how ungrateful and unappreciative she is to us for finding and returning the lost kitten to her.
Several witnesses and myself met in the parking lot of Tim Hortons to exchange kittens. As a precaution, I contacted the Kelowna RCMP to alert them of the meeting and they agreed to stand by in case there was an altercation.
As I anticipated, Ms. Murrey was still dishonest to the bitter end and tried to reneg on the promise to deliver the silver male persian. She had also cashed the cheque, so had the full amount of $2200 now. As there were several witnesses present at the time, she changed her mind yet again, but eventually agreed to honor her original agreement (for the umpteenth time) and finally handed over the silver male persian. After making sure he was safely out of her view so she couldn't grab him and take him back as she had tried a couple of times already, we went back to her car in the parking lot to sign the contracts. It was the most unpleasant situation and we couldn't wait to get away from her.
Both contracts state Munira Murrey would send me the registration papers once the kittens were spayed and neutered. The female persian's contract reads as follows:
"The kitten must be spayed by the age of 6 months latest. She must not be used for breeding ... Registration papers and/or pedigree will be provided once the kitten has been spayed and a veterinary certificate of altering is provided."
On October 20, 2011 (exactly 6 months old to the day), I had the white female spayed in accordance with the contract, but Ms. Murrey refused to send me the registration papers. I have sent her 5 emails reminding her to send me the papers and have given her the Certificate of Spay 4 times, but she has refused to provide me with the papers, even though the $1500 I paid was to include registration papers. Below is the date and time of my most recent email to her:
Sent: Saturday, May 19, 2012 12:08 AM
To: 'Munira Murrey, Missionhill Persians & Exotics, Kelowna (email@example.com)'
Subject: 5TH REMINDER for Registration/Pedigree Papers for female persian (**aka Jubilee)
In fact, she contacted the Vet Clinic to tell them the Certificate of Spay was not accurate because it did not show the name she had given the cat 'Jubilee'. Instead, the Certificate showed the name I chose for her. The fact the species, age, breed and color are all identical to what is in the contract was irrelevant to Ms. Murrey. Furthermore, the name 'Jubilee' does not appear anywhere on the contract she drew up. She knows the cat I have is the same cat she sold me and yet she is playing these ridiculous games.
She told me several stories over the course of those 3 days, including how her son is a lawyer, how sick her husband is, how their home burned down during the fire storm, how a woman who had bought a kitten from her, but was forced to return it because Munira told the vet it has some horrible disease. These were all red flags that should have alerted me to the fact she is a very troubled woman and I should have just left without buying any kittens.
Her unstableness became apparent when on October 5, 2011, I received an email from her demanding I return the kitten I purchased from her in September, saying he was not legally mine and that she was not going to give me registration papers for either of the kittens I purchased from her, and I quote "You can return my silver kitten back to me in as good condition as when you received him and once he is veterinary checked as being healthy you will get a refund of $700. - Munira Murrey"
In email dated October 5, 2011 from Munira Murrey, she states, and I quote "I can type up a pedigree for my chinchilla girl and will send it to you once she is spayed and I get a veterinarian's certificate to this effect. You will not be getting the registration papers for her. I did you a favour of letting you purchase this kitten that was NOT FOR SALE at $1,000 less than she would be valued at if I sold her to a show/breeder home. - Munira Murrey
To date, she has not acknowledged a single email from me and has not sent me the registration/pedigree papers for the spayed female as promised in the contract she signed on September 26, 2011.
Now things get even more bizarre ~~~
I do not believe it is a coincidence that both Persians she sold me were both very sick, as the "lost" Persian that snuck into the kennel with mine was also very sick with a different type of disease (water on the brain).
Both cats she sold me are sick to this day. The white persian contracted a highly contagious herpes viral infection while in her care and apparently it's common amongst catteries where there are several cats (she had approx. 25-30). She has a corneal ulcer which will cost $1600 to operate and there is no guarantee the ulcer will not come back. She may lose her vision in the infected eye completely, and worse, the infection could transfer to the other eye as well, leaving both eyes infected and this incurable virus could leave her completely blind. To date since September, 2011, I have spent over $2500 in vet care and vets anticipate this will be an ongoing problem for the life of the kitten, who just turned one year old on April 21, 2012.
The male persian (1 year old in July/12) has his own list of health issues. He has a condition known as reverse sneezing and may also have a corneal ulcer from having been around Ms. Murrey's cats for the first 5 months before I got him.
The contract Ms. Murrey drew up and signed states the following:
"Seller guarantees that the cat described above is in good health at the time of purchase. If examination by a licensed veterinarian within 72 hours of possession reveals otherwise, seller will replace the cat with one of equal quality. If the cat dies within the first two years of a genetic health defect, seller will replace the cat for one of equal quality upon availability basis upon receipt of a detailed necropsy report by a Veterinarian outlining the alleged health defect ..."
Posted are two pictures of the female persian's infected left eye. As you can see, the Corneal Ulcer is very large to the point she cannot keep her eye completely open in the second picture.
Below is an excerpt of what a vet specializing in cats wrote concerning the Corneal Ulcer:
From: Dr *
Sent: Saturday, April 14, 2012 7:45 PM
Subject: RE: D
Hi J...,I'm not sure quite where to start, but I will try to answer questions one by one and just let me know if I've missed anything.
Re: staining both eyes. Checking a fluorescein dye test on both eyes (and thus also on both nasolacrimal ducts) is standard procedure during an opthalmic exam. Although D's corneal scarring and ulceration is visible to the naked eye, that is not always the case. Dye tests can show us corneal swelling and pinpoint ulcers and early ucers that are not otherwise visible. So it is best to do a complete opthalmic exam rather than half. The good news was that D's right eye looked great. However, both nasolacrimal ducts are not patent.
Re: treating both eyes. As we've discussed, the feline herpes virus is one of the most common causes of corneal ulcers and eye infections in cats. We are currently doing some presumptive treatment for FHV by treating her with an anti-viral opthalmic suspension and oral lysine. (She has 'geographical ulcer' which is quite common with FHV.) Sometimes eye infections can transfer to the (previously) non-affected eye, so sometimes we recommend treating both eyes even if only one is currently an issue.
Re: referral to opthalmologist. The sooner a specialist is involved in the management of any medical problem, the better. In D's case, given the large surface area of her corneal ulcer, I believe she should be referred as quickly as possible (and I believe she was on the 12th). However, I would absolutely advise against skipping the treatments I have prescribed to D. The opthalmologist may change doses and add on other treatments, but please continue to administer her idoxuridine, Fucithalmic, and lysine as prescribed.
Re: itchy ear. D did not have contact with any other cat while she was in the clinic, and every kennel and surface is sterilized prior to a patient coming into contact with those surfaces. I suspect that she may either be scratching/pawing at her left eye, or she may have some mild ear inflammation which is causing her to itch - this could be caused by allergies (food, environmental), infection, or simply excessive wax production. Ear mites can also cause itchy ears of course, but I don't see any note in her file about suspecting mites. That said, I have seen Persians come infested with ear mites from their breeders, so it's not impossible that she could have a mild mite infection. She just would not have been able to pick it up at the clinic. Regarding transmission of infections to your other Persian though, FHV is easily transmitted to other cats. Presuming your other kitty is up to date on vaccines and has a good immune system, she ought to be able to deal with the virus without suffering a clinical infection.
As for D's diagnoses - she does not have many definitive diagnoses, although she does have multiple problems:
1) Large geographical corneal ulcer, left eye, with secondary bacterial infection.
Treated with: tobramycin opthalmic drops (discontinued use), Fucithalmic gel, Idoxuridine opthalmic drops, and lysine
2) FLUTD - feline lower urinary tract diseaseTreated with: attempting to transition to a canned diet
3) Constipation Treated with: Microlax Enema
4) Weight loss (3.72 kg to 3.59 kg) Treated with: supportive overnight care (as below)
5) FUO - fever of unknown origin Treated with: subcutaneous (SQ) fluids, 500 mcg Vitamin B12 SQ injection, temperature monitoring in clinic
6) Obstructed/stenotic nasolacrimal ducts
Treatment: none - likely secondary to infection or simply breed-related problem
Recommendation for further treatments/tests (ideally):
- (opthalmologist referral - done)
- viral testing
- repeat dye tests
- feline blood screen
- repeat urinalysis
- urine culture and sensitivity
- pain control for urinary discomfort
I hope this helps. How is Miss D doing at home currently? If you can update the girls on Sunday, that would be great. :)
Below is an excerpt of what a specialist (opthalmologist) wrote concerning the Corneal Ulcer:
From: Dr *
Sent: Friday, March 30, 2012 10:09 AM
We spoke on the phone last night, but I'll just write a brief summary here of what we know is happening with your girl and a bit about what we discussed. Since I haven't actually seen her myself, I will also leave the file for Dr. *'s review for when she in back in the clinic after the Easter weekend.
D has a large corneal ulcer on her left eye which is in the process of healing. Corneal ulcers are most commonly caused in cats by the Feline Herpes Virus (FHV), although there are other infectious diseases that can cause ulcers as well. Persian & Himalayan kitties can also develop corneal ulcers without the presence of infectious agents because of their 'brachycephalic' (smush-faced) anatomy which results in their eyes protruding abnormally from their sockets. The protrusion means that the tear film may not be swept across the entire surface of the cornea fully while blinking, and this can result in corneal ulceration due to dryness.
The ointment that D has been prescribed will act as both a lubricant for her eye as well as an antibiotic to prevent secondary infections from setting in (and preventing the ulcer from healing). There are further tests that can be done to determine the underlying cause of D's ulcer, and if you wish to have these performed we can do so. There is always the option to refer her to an opthalmologist for assessment as well. I am attaching a link here to an article about corneal ulcers in cats:
D also has blood in her urine and was experiencing painful urination. Her urine test revealed highly concentrated urine and a lot of blood; there were no bacteria, crystals, or inflammatory cells seen. However, a urinary tract infection cannot be ruled out entirely without doing a urine culture, and we cannot rule out urinary stones definitively without doing an ultrasound. I suspect that D may have "Feline Idiopathic Cystitis," but we cannot say that with certainty unless we rule out other possibilities with more tests. One of the best ways to 'treat' any of the possible causes (and prevent recurrence) is to feed her a wet diet so that she produces more dilute urine. However, I understand your little girl (along with your other Persian kitty) is a finicky lady and prefers her kibble. Given that she seems to be urinating more easily now, it sounds like the issue may be resolving ... that said, it would be a very good idea to repeat a urine test in several weeks to ensure that there is not still blood present in her urine (it is not always visible to the naked eye). I'm attaching a link to a couple of great articles here about cat urinary troubles:
I hope she's doing well, and we'll be in touch soon to get an update! :)
Dr *, DVM
* Vet Clinic
U P D A T E:
I received an email on May 26, 2012 from CFA Cattery Reviews advising this breeder has some very serious complaints against this woman, Munira Murrey, owner of Mission Hill Persians in Kelowna.Please go to this page and scroll 7/8 down and look for Mission Hill Persians. Then all the way over on the right hand side you will see 1, 2, 3 complaints. Click on that:
Hopefully, this clears up any misunderstanding after reading Munira Murrey's fabricated story about us on her website.
I am proud to say I had the pleasure of having 2 beautiful Persians in my life over the years, both of which were extremely healthy and beautiful and lived long and happy contented lives. Jacqui lived to be 21; Krystl lived to be 16.5 and we had to say goodbye to her on March 4, 2011.
It is my prayer these two one-year old Persians I have now will lead long and healthy lives, but only God knows what's in store for them at this time.
Thank you for taking the time to read this and any comments or suggestions would be sincerely appreciated.
Please read my Blog: http://jennydodi.wordpress.com/2012/05/26/munira-murrey-of-mission-hill-persians-kelowna/
Jenny, Vancouver, BC, Canada
This report was posted on Ripoff Report on 05/27/2012 11:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Munira-Murrey-owner-MISSION-HILL-PERSIANS-Kelowna-BC-Canada/Kelowna-British-Columbia-V1W-4J5/Munira-Murrey-owner-MISSION-HILL-PERSIANS-Kelowna-BC-Canada-WARNING-TO-ALL-B-889243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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