- Report: #831299
Report - Rebuttal - Arbitrate
Complaint Review: Murad, Inc.
Murad, Inc.2121 Rosecrans Av, 5th Floor El Segundo, California United States of America
Murad, Inc. Website ordering was defective - kept kicking me out until finally after 3 times BUT then it created 3 orders that I was charged for. After one month that should have cost $39.95 - I wound up with 6 p El Segundo, California
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I was told that since I opened package (didn't open product just opened box to see what was in there) that I would have to pay return shipping. So - because I ordered one 30-day intro for $39.95 . . . I was charged $275 in less than a month. Customer service was rude and did not acknowledge that it was their website's ordering process that caused the problem - they should have covered the return shipping since it was their website flaw. Not a good company - not good customer service.
This report was posted on Ripoff Report on 01/30/2012 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Murad-Inc/El-Segundo-California-90245/Murad-Inc-Website-ordering-was-defective-kept-kicking-me-out-until-finally-after-3-ti-831299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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