Ripoff Report Verified™ REVIEW:
EDitor’s UPDATE: Positive rating and recognition has been given to Musca Law, P.A.
for its commitment to excellence in customer service.
Ripoff Report's discussions with Musca Law, P.A. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Musca Law, P.A. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Musca Law, P.A.'s principal, Mr. John Musca, indicates that the benchmark of his firm is to make every client accused of a crime feel like they are the only client the firm represents. [continued below]....
..... To this end, Mr. Musca recognizes that proper communication with clients is pivotal and one of the most distinguishing features of the firm is that the attorneys are always available, accessible and accountable. Mr. Musca remarks, "We are not regular work hour lawyers. Unlike most firms which close their doors at 500 p.m., we are available to our clients night or day, weekends, holidays, you name it. Since so much is hanging in the balance for those accused of crimes, such around the clock availability is key to ensuring that clients are comfortable and confident through each and every phase of their defense.”
In becoming a client, for instance, each one is invited to contact Attorney Musca anytime with their concerns or questions. He also requires the attorneys in the firm observe the same practices of availability and responsiveness. One of the things Ripoff Report learned in the course of its review is that typical client feedback reads, "Musca Law truly communicates all aspects of their clients' defense in a timely and professional manner. Mr. Musca is a 'man of his word', and we are pleased with the level of care and attention to detail that he, along with his attorneys, continue to demonstrate daily with their clients. The firm, in most instances, far exceeds the expectations of their clients because they do exactly what they say they are going to do by delivering first class legal representation.”Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
Intro The information provided in this report is based on comments made by John Musca, Harley Brook, and Rebecca Sonalia during an onsite inspection held by a third party verification company with no biases toward Musca Law.
Musca Law is a law firm composed of multiple attorneys with over 100 years of combined experience, "we offer aggressive criminal defense to clients that are accused of crimes, under investigation for wrongdoing, and criminal activity. We represent those accused of these offences in all state courts within the state of Florida.”
Their clientele is mainly developed through searches conducted on the internet, or inquiries made in person. Musca Law makes sure that an Attorney is always available to address whatever questions or concerns a potential client may have about their services. After the initial contact is made clients can expect, "immediate action in the sense that we mobilize our resources on their behalf, and we deploy our resources in starting to work on their case right away. We maintain that level of commitment and dedication throughout the pendency of the case until the case is resolved completely.” MUSCA LAW, P.A. CUSTOMER CARE
During the onsite interview, John Musca and his fellow attorneys Harley Brook, and Rebecca Sonalia, were asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Brook explained that working in the criminal defense industry leads to having a clientele with a certain level of expectations that may or may not be realistic to their situation. Ms. Sonalia went into greater detail about an individual client's experience, "A particular client wanted to make some of the legal decisions regarding her case against our advice. We could have minimized the effect of this event on her life, but she was focused on one thing and essentially forced us into a direction that we did not think was in her best legal interests.” Mr. Musca went on to add, "we specifically resolved it by offering ourselves and our services available to her for any purpose going forward. We remained on the case during a time after her case was resolved for the purpose of helping her with her probation and helping her with anything else she needed. That’s going the extra mile following up well after our legal responsibility had been concluded.”
Mr. Musca described that their standard practice for follow-up after a complaint is to stay in touch with the client in order to ensure customer satisfaction, "in any way possible we go above and beyond. Each and every client we take in has my personal cell phone number. I make myself available 24 hours a day 7 days a week. I also make sure after the complaint is resolved that they continue to have access to my phone number for any and all questions, concerns, or issues that may arise as a result of our representation.”
When asked to comment on complaints posted on Ripoff Report's website Mr. Musca assures future clients that Musca Law has their best interest in mind. It should also be noted that Musca Law is a well accredited law firm, "We enjoy an A+ rating with the Better Business Bureau which is the highest rating offered for that organization. We have enjoyed that rating for the past five years. In 2012 I was rated by a well-respected organization called Super Lawyer, which is a designation reserved for the top 2.5% of all criminal defense attorneys in the state. For the past four years I have been selected as the top 100 trial lawyer by the National Trial Lawyers Association of America. With the independent lawyer rating service called AVVO I have a perfect 10 rating. These ratings come from observations, high ethical standards, professionalism, client satisfaction, and reviews.”
When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Musca stated, "we now have an attorney who works directly with me as the owner in addressing complaints in a timely manner before they go forward. That type of hands on approach and immediate response to their concern is critical. This is especially true when they’re charged with criminal offences, in some instances their life hanging in the balance.”
Musca Law is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Musca further explains by stating, "we have intensified and elevated our level of commitment to client satisfaction and service.”
The Musca Law Team MUSCA LAW, P.A. / STATEMENT FROM THE ASSOCIATE ATTORNEY HARLEY BROOK
Mr. Brook reinforces this notion by remarking, "When we take on a client, we take on a partner. To the extent that a client communicates with us, and shares their concerns, we will absolutely make sure we address each concern timely and effectively as we would if the client was an actual partner of our firm.”
Musca Law, P.A.'s employees and associates value the reality of being a part of a solid team of experienced and qualified criminal defense practitioners with over 100 combined years of experience. Musca Law, P.A. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Attorney John Musca is truly a pleasure to work for. He is constantly asking for feedback from us on how we can improve the work environment, and how the attorneys can more effectively represent their clients. Unlike most successful attorneys, he is not above "self reflection" and is continually evaluating office policies and procedures to improve the overall experience for the client.”
Ripoff Report was pleased to learn that Musca Law, P.A.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
In summary, after our review, which included discussions with Mr. Musca and Mr. Brook, Ripoff Report is convinced that Musca Law, P.A. is committed to quality delivery of services resulting in total client satisfaction.
The Presumption Of Innocence
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Importance Of Experience
Getting Your Case Dismissed
Recent Case Results Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works. NOW TO THE ORIGINAL REPORT THAT WAS FILED
For the first time I need legal advice from an attorney and came across the great marketing from Musca Law. I called the number and was transfered to attorney Harley Brook. Harley was nice and informative for the free consultation and I went ahead and retained him for $2,500. Once, payment was made my information was given to an associate within my area. So, it appears Harley is not my attorney. That is ok... However, it has been 5 days and my attorney has not returned my e-mails (because a phone number was not provided) and this company has not performed any services.
Do yourself a favor and only contact a law office that is local and has an attorney(s) onsight. If you retain and attorney and cannot get a response and/or be able to expalin to your actual attorney the situation you are in within 72 hours.... it is probably time to seek another attorney.