• Report: #915887

Complaint Review: Mutual savings life Insurance

  • Submitted: Sun, July 22, 2012
  • Updated: Sun, July 22, 2012

  • Reported By: Brenda — Golden Mississippi United States of America
Mutual savings life Insurance
12115 Lackland Rd St. Louis, Missouri United States of America

Mutual savings life Insurance After paying over 8 years on my cancer policy Mutual Savings does not want to pay after I get breast cancer. St. Louis , Missouri

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Over 8 years ago I purchased a cancer policy through Mutual Savings. Every month the premium was drafted out of my checking account so therefore it has been paid on time each month. On March 1 of 2012 I found out that I had breast cancer which i ended up having a bilateral mastectomy on March 30 finding out I was stage 1. Now on July 22 I am about to start my chemo treatments tomorrow. Time was pro-longed due from fluid and infection.

For the past 4 months I have sent every form Mutual savings has requested UBO4 forms, 1500 forms, surgeons bill, anesthesia bill, lab report, surgeon report, and the list goes on I assure you. This insurance company paid out the first $3,000 dollars when first report was sent which opened up my claim. Now they are telling me that my claim has been cancelled because I have sent no proof of me having cancer. And then I get another paper saying they need the EOB form from bluecross blueshield. Saying because one of the papers I sent them that they tell me I'm another letter they didn't get indicates that I have a health care provider. I am confused is this part of the 25 papers I sent priority mail and also faxed the same day because you say you didn't get the other 17 papers I sent? Oh and FYI each paper had the claims number along with the policy number I was told by a lady in st Louis claims department told me to do with each paper I sent? I cant help but to wonder why MS has to have the EOB form?

It has been over 4 months I have another cancer insurance with allstate that my husband has with his employers and they have put MS so called insurance to shame. I am calling a lawyer to see what my best interest would be. It is sad that such a well known company can't hold up there end of the bargain but from some of the reports I have seen it seems like a common thing them.

This report was posted on Ripoff Report on 07/22/2012 09:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mutual-savings-life-Insurance/St-Louis-Missouri-63146/Mutual-savings-life-Insurance-After-paying-over-8-years-on-my-cancer-policy-Mutual-Saving-915887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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