• Report: #118188

Complaint Review: Mwi*galleria USA

  • Submitted: Tue, November 16, 2004
  • Updated: Sun, April 01, 2007

  • Reported By:Jacksonville North Carolina
Mwi*galleria USA
9500 West Dodge Rd. Omaha, Nebraska U.S.A.

Mwi*galleria USA ripoff Omaha Nebraska

*UPDATE Employee: Your post has nothing to do with Mwi*galleria USA

*UPDATE EX-employee responds: ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

*UPDATE EX-employee responds: ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

*UPDATE EX-employee responds: ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

*UPDATE EX-employee responds: ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

*UPDATE EX-employee responds: WARNING! MWI, Memberworks,connections, essential,galleria= West Telemarketing Corp!

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This report was posted on Ripoff Report on 11/16/2004 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mwigalleria-USA/Omaha-Nebraska-68114-3314/Mwigalleria-USA-ripoff-Omaha-Nebraska-118188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Your post has nothing to do with Mwi*galleria USA

AUTHOR: Nena - (U.S.A.)

All you did was post some email communication between you and West. You included some sensitive information and it would be best that you took it down.
Respond to this report!
What's this?

#2 UPDATE EX-employee responds

ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

AUTHOR: Melinda - (U.S.A.)

From: workathomeagent@west.com
To: (omitted )
Subject: Time Life Procedures
Date: Jan 11, 2005 5:40 PM
Dear Melinda
Overall the DR project is doing wonderfully on converting calls to orders.
Time Life is one product where we have area's of opportunity. Please see below
for tips and hints on how you can become more successful converting these calls
to orders.

1. Please remember that it's a requirement to read all upsells versus skipping upsells
and entering "no" instead. Should you have any questions in regard to
this please contact your PAL Team as again this is a requirement.
2. If the customer wants to mail in a check or money order give them all options
before giving the customer service address. We should offer to use a credit card,
check withdrawal if available, prebill or bill later, then the check or money order
address.
3. Many of Time Life's offers are continuity series. This means that the callers
are enrolled in a program where they receive monthly shipments. The caller will
receive return and cancellation instructions in their first package. We are unable
to process an order for just the first product.
4. Remember to listen to your caller. If the caller says no to an offer follow the
DR procedures for upsells. If the caller says that they do not want the continuity
series then give them the rebuttal for the continuity series.

Thanks for taking time to read this material and for your continued dedication to
the DR project!
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Payroll Information
Date: Jan 7, 2005 2:55 PM
Dear Melinda
Please understand that the Payroll Department has until January 31st to mail out
the 1099's to all Contractors. Please do not contact Payroll and ask for your 1099
form to be sent to you early as they will not be able to honor this request. Thank
you for your patience and understanding in this matter.

WorkAtHomeAgent Staff
--------------------------------------------------

From: WorkathomeAgent@West.com
To: lacesweet@earthlink.net
Subject: upsells, (Administrative Site Email Form)
Date: Jan 11, 2005 6:46 PM
"You have appeared on our database showing a very short read on an upsell offer.
We will compare with the recording to get an accurate assessment. If you were following
policy, we appreciate that, if you have inadvertently skipped an upsell, please
remember our Clients require we attempt to read the additional offers...please follow
policy...thank you
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Information for DR Contractors
Date: Jan 14, 2005 5:58 PM
Dear Melinda


THIS EMAIL IS BEING SENT TO ALL DR CONTRACTORS FOR INFORMATIONAL PURPOSES DUE THE
CRITICAL IMPORTANCE OF THE ISSUE!!


When you receive a dedicated screen (a screen with only 1 product listed and the
product/company is listed in the scripting) it MUST be logged as either an order
(if the customer is placing an order), customer service (if caller requests customer
service), or as an inquiry (caller had questions only, ghost calls or wrong numbers).
In the past it was not required to log ghost calls or wrong numbers however this
has changed for the dedicated screens.
There are some Contractors logging in to take calls and never answering any calls
resulting in their schedule adherence not being affected. When a call is routed
and not answered we lose the customer and this is unacceptable. The same applies
if you log in and take your phone off the hook so that no calls come through. When
this occurs our system shows you as available, so calls are routed to you.
To avoid these issues from occurring in the future, we will be reviewing a daily
report and those taking advantage of the system in this manner will receive an automatic
termination of the Contractual Agreement between them and West.
Thank you for your attention and consideration in this important matter.

WorkAtHomeAgent Staff
--------------------------------------------------

PLEASE UNDERSTAND; THESE ARE FACTUAL EMAILS SENT BY WEST TELEMARKETING CORP. ADMITTING TO THREATS AND ENFORCING THE UPSELLS!!!!
Respond to this report!
What's this?

#3 UPDATE EX-employee responds

ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

AUTHOR: Melinda - (U.S.A.)

From: workathomeagent@west.com
To: (omitted )
Subject: Time Life Procedures
Date: Jan 11, 2005 5:40 PM
Dear Melinda
Overall the DR project is doing wonderfully on converting calls to orders.
Time Life is one product where we have area's of opportunity. Please see below
for tips and hints on how you can become more successful converting these calls
to orders.

1. Please remember that it's a requirement to read all upsells versus skipping upsells
and entering "no" instead. Should you have any questions in regard to
this please contact your PAL Team as again this is a requirement.
2. If the customer wants to mail in a check or money order give them all options
before giving the customer service address. We should offer to use a credit card,
check withdrawal if available, prebill or bill later, then the check or money order
address.
3. Many of Time Life's offers are continuity series. This means that the callers
are enrolled in a program where they receive monthly shipments. The caller will
receive return and cancellation instructions in their first package. We are unable
to process an order for just the first product.
4. Remember to listen to your caller. If the caller says no to an offer follow the
DR procedures for upsells. If the caller says that they do not want the continuity
series then give them the rebuttal for the continuity series.

Thanks for taking time to read this material and for your continued dedication to
the DR project!
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Payroll Information
Date: Jan 7, 2005 2:55 PM
Dear Melinda
Please understand that the Payroll Department has until January 31st to mail out
the 1099's to all Contractors. Please do not contact Payroll and ask for your 1099
form to be sent to you early as they will not be able to honor this request. Thank
you for your patience and understanding in this matter.

WorkAtHomeAgent Staff
--------------------------------------------------

From: WorkathomeAgent@West.com
To: lacesweet@earthlink.net
Subject: upsells, (Administrative Site Email Form)
Date: Jan 11, 2005 6:46 PM
"You have appeared on our database showing a very short read on an upsell offer.
We will compare with the recording to get an accurate assessment. If you were following
policy, we appreciate that, if you have inadvertently skipped an upsell, please
remember our Clients require we attempt to read the additional offers...please follow
policy...thank you
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Information for DR Contractors
Date: Jan 14, 2005 5:58 PM
Dear Melinda


THIS EMAIL IS BEING SENT TO ALL DR CONTRACTORS FOR INFORMATIONAL PURPOSES DUE THE
CRITICAL IMPORTANCE OF THE ISSUE!!


When you receive a dedicated screen (a screen with only 1 product listed and the
product/company is listed in the scripting) it MUST be logged as either an order
(if the customer is placing an order), customer service (if caller requests customer
service), or as an inquiry (caller had questions only, ghost calls or wrong numbers).
In the past it was not required to log ghost calls or wrong numbers however this
has changed for the dedicated screens.
There are some Contractors logging in to take calls and never answering any calls
resulting in their schedule adherence not being affected. When a call is routed
and not answered we lose the customer and this is unacceptable. The same applies
if you log in and take your phone off the hook so that no calls come through. When
this occurs our system shows you as available, so calls are routed to you.
To avoid these issues from occurring in the future, we will be reviewing a daily
report and those taking advantage of the system in this manner will receive an automatic
termination of the Contractual Agreement between them and West.
Thank you for your attention and consideration in this important matter.

WorkAtHomeAgent Staff
--------------------------------------------------

PLEASE UNDERSTAND; THESE ARE FACTUAL EMAILS SENT BY WEST TELEMARKETING CORP. ADMITTING TO THREATS AND ENFORCING THE UPSELLS!!!!
Respond to this report!
What's this?

#4 UPDATE EX-employee responds

ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

AUTHOR: Melinda - (U.S.A.)

From: workathomeagent@west.com
To: (omitted )
Subject: Time Life Procedures
Date: Jan 11, 2005 5:40 PM
Dear Melinda
Overall the DR project is doing wonderfully on converting calls to orders.
Time Life is one product where we have area's of opportunity. Please see below
for tips and hints on how you can become more successful converting these calls
to orders.

1. Please remember that it's a requirement to read all upsells versus skipping upsells
and entering "no" instead. Should you have any questions in regard to
this please contact your PAL Team as again this is a requirement.
2. If the customer wants to mail in a check or money order give them all options
before giving the customer service address. We should offer to use a credit card,
check withdrawal if available, prebill or bill later, then the check or money order
address.
3. Many of Time Life's offers are continuity series. This means that the callers
are enrolled in a program where they receive monthly shipments. The caller will
receive return and cancellation instructions in their first package. We are unable
to process an order for just the first product.
4. Remember to listen to your caller. If the caller says no to an offer follow the
DR procedures for upsells. If the caller says that they do not want the continuity
series then give them the rebuttal for the continuity series.

Thanks for taking time to read this material and for your continued dedication to
the DR project!
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Payroll Information
Date: Jan 7, 2005 2:55 PM
Dear Melinda
Please understand that the Payroll Department has until January 31st to mail out
the 1099's to all Contractors. Please do not contact Payroll and ask for your 1099
form to be sent to you early as they will not be able to honor this request. Thank
you for your patience and understanding in this matter.

WorkAtHomeAgent Staff
--------------------------------------------------

From: WorkathomeAgent@West.com
To: lacesweet@earthlink.net
Subject: upsells, (Administrative Site Email Form)
Date: Jan 11, 2005 6:46 PM
"You have appeared on our database showing a very short read on an upsell offer.
We will compare with the recording to get an accurate assessment. If you were following
policy, we appreciate that, if you have inadvertently skipped an upsell, please
remember our Clients require we attempt to read the additional offers...please follow
policy...thank you
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Information for DR Contractors
Date: Jan 14, 2005 5:58 PM
Dear Melinda


THIS EMAIL IS BEING SENT TO ALL DR CONTRACTORS FOR INFORMATIONAL PURPOSES DUE THE
CRITICAL IMPORTANCE OF THE ISSUE!!


When you receive a dedicated screen (a screen with only 1 product listed and the
product/company is listed in the scripting) it MUST be logged as either an order
(if the customer is placing an order), customer service (if caller requests customer
service), or as an inquiry (caller had questions only, ghost calls or wrong numbers).
In the past it was not required to log ghost calls or wrong numbers however this
has changed for the dedicated screens.
There are some Contractors logging in to take calls and never answering any calls
resulting in their schedule adherence not being affected. When a call is routed
and not answered we lose the customer and this is unacceptable. The same applies
if you log in and take your phone off the hook so that no calls come through. When
this occurs our system shows you as available, so calls are routed to you.
To avoid these issues from occurring in the future, we will be reviewing a daily
report and those taking advantage of the system in this manner will receive an automatic
termination of the Contractual Agreement between them and West.
Thank you for your attention and consideration in this important matter.

WorkAtHomeAgent Staff
--------------------------------------------------

PLEASE UNDERSTAND; THESE ARE FACTUAL EMAILS SENT BY WEST TELEMARKETING CORP. ADMITTING TO THREATS AND ENFORCING THE UPSELLS!!!!
Respond to this report!
What's this?

#5 UPDATE EX-employee responds

ACTUAL FACTUAL EMAILS FROM WEST TEL. CORP

AUTHOR: Melinda - (U.S.A.)

From: workathomeagent@west.com
To: (omitted )
Subject: Time Life Procedures
Date: Jan 11, 2005 5:40 PM
Dear Melinda
Overall the DR project is doing wonderfully on converting calls to orders.
Time Life is one product where we have area's of opportunity. Please see below
for tips and hints on how you can become more successful converting these calls
to orders.

1. Please remember that it's a requirement to read all upsells versus skipping upsells
and entering "no" instead. Should you have any questions in regard to
this please contact your PAL Team as again this is a requirement.
2. If the customer wants to mail in a check or money order give them all options
before giving the customer service address. We should offer to use a credit card,
check withdrawal if available, prebill or bill later, then the check or money order
address.
3. Many of Time Life's offers are continuity series. This means that the callers
are enrolled in a program where they receive monthly shipments. The caller will
receive return and cancellation instructions in their first package. We are unable
to process an order for just the first product.
4. Remember to listen to your caller. If the caller says no to an offer follow the
DR procedures for upsells. If the caller says that they do not want the continuity
series then give them the rebuttal for the continuity series.

Thanks for taking time to read this material and for your continued dedication to
the DR project!
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Payroll Information
Date: Jan 7, 2005 2:55 PM
Dear Melinda
Please understand that the Payroll Department has until January 31st to mail out
the 1099's to all Contractors. Please do not contact Payroll and ask for your 1099
form to be sent to you early as they will not be able to honor this request. Thank
you for your patience and understanding in this matter.

WorkAtHomeAgent Staff
--------------------------------------------------

From: WorkathomeAgent@West.com
To: lacesweet@earthlink.net
Subject: upsells, (Administrative Site Email Form)
Date: Jan 11, 2005 6:46 PM
"You have appeared on our database showing a very short read on an upsell offer.
We will compare with the recording to get an accurate assessment. If you were following
policy, we appreciate that, if you have inadvertently skipped an upsell, please
remember our Clients require we attempt to read the additional offers...please follow
policy...thank you
--------------------------------------------------
From: workathomeagent@west.com
To: lacesweet@earthlink.net
Subject: Important Information for DR Contractors
Date: Jan 14, 2005 5:58 PM
Dear Melinda


THIS EMAIL IS BEING SENT TO ALL DR CONTRACTORS FOR INFORMATIONAL PURPOSES DUE THE
CRITICAL IMPORTANCE OF THE ISSUE!!


When you receive a dedicated screen (a screen with only 1 product listed and the
product/company is listed in the scripting) it MUST be logged as either an order
(if the customer is placing an order), customer service (if caller requests customer
service), or as an inquiry (caller had questions only, ghost calls or wrong numbers).
In the past it was not required to log ghost calls or wrong numbers however this
has changed for the dedicated screens.
There are some Contractors logging in to take calls and never answering any calls
resulting in their schedule adherence not being affected. When a call is routed
and not answered we lose the customer and this is unacceptable. The same applies
if you log in and take your phone off the hook so that no calls come through. When
this occurs our system shows you as available, so calls are routed to you.
To avoid these issues from occurring in the future, we will be reviewing a daily
report and those taking advantage of the system in this manner will receive an automatic
termination of the Contractual Agreement between them and West.
Thank you for your attention and consideration in this important matter.

WorkAtHomeAgent Staff
--------------------------------------------------

PLEASE UNDERSTAND; THESE ARE FACTUAL EMAILS SENT BY WEST TELEMARKETING CORP. ADMITTING TO THREATS AND ENFORCING THE UPSELLS!!!!
Respond to this report!
What's this?

#6 UPDATE EX-employee responds

WARNING! MWI, Memberworks,connections, essential,galleria= West Telemarketing Corp!

AUTHOR: Melinda - (U.S.A.)

Original Message -----
From: WAHA Payroll Support
To: (name withheld)
Cc: WAHA Payroll Support
Sent: Saturday, January 15, 2005 1:52 PM
Subject: RE: Employment Verification

Hello (name)

We do not provide employment verification because you are an independent contractor or self-employed. If you have any further questions concerning this, please e-mail wahacontractorsupport@wet.com.

Thanks
Shontae
WAHA Payroll Support
----------------------------------
From: WorkAtHomeAgent@west.com

To: (name withheld)
Subject: Work At Home Agent NOTICE
Date: Jan 17, 2005 10:12 AM
1/17/2005 9:12:51 AM

Melinda (name withheld)

Dear Melinda :

Pursuant to Paragraph 2 of the Independent Contractor Agreement (the "Agreement")
between you and West Telemarketing Corporation ("West"), West is hereby terminating the Agreement effective immediately (the "Termination"). The
Termination shall have the following effect:

1. You will no longer be an Independent Contractor of West;
2. You will no longer answer any calls on behalf of West;
3. You will not be compensated for any further performance under the Agreement;
and
4. You must return or destroy all information contained in any format that you received
or obtained pursuant to the Agreement, including, but not limited to: (a) West proprietary
software, data, manuals, and other materials and; (b) All customer, consumer, caller
or other third party information. You must refrain from using or disclosing the
information described in this paragraph for any reason.

We wish you the best of luck in your future endeavors.

Sincerely,
WorkAtHomeAgent Staff
--------------------------------------------------
From: Melinda [Add to Address Book] Flag Message | Mark Unread
[This is spam]
To: phutahapals@west.com
Subject: ATTENTION TO : MR. AVERY & KARIMA DENT INTENT NOTIFICATION
Date: Jan 16, 2005 11:10 PM
DEAR LATOYA ANDERSON & KARIMA DENT

IF EITHER OF YOU DECIDE TO LOCK ME OUT OF THE SYSTEM FOR ANY FURTHER REASONS;
I AM REQUESTING

THAT YOU EMAIL ME WITH YOUR REASON ( AS TO WHY YOU PERSONALLY FEEL THAT YOU HAVE
JUSTIFICATION

TO LOCK ME ( DR# 1215, MELINDA (name withheld) OUT OF THE SYSTEM); EXACT TIME YOU DECIDE
UPON

PROCEEDING WITH THE LOCKOUT; AND SIGNED WITH YOUR FULL NAME.


I HAVE ALSO MADE MY DECISION; I AM DECLINING THE OFFER FOR PIZZA HUT, DUE TO
THE FACT THAT

TESTERS HAVE NOT CALLED AT EXACT SCHEDULED TIME, IRRITABILITY WITH OTHER STAFF
MEMBERS WHEN I

HAVE CONTACTED TO QUESTION ON THE DELAY OF 1 ON 1 TRAINER, FAILURE TO NOTIFY WITHIN
PROPER

AMOUNT OF TIME EITHER VIA TELEPHONE OR EMAIL CORRESPONDENCE OF CANCELLATIONS OF
1 ON 1

PRODUCT TRAINING ; AND COMPLETE FAILURE TO CONTACT SCHEDULED 1 ON 1 ALTOGETHER.
I AM ALSO

REQUESTING THAT I AM PAID THE HOURS THAT I HAD LOST DUE TO LATOYA K. ANDERSON'S
ACTIONS OF

LOCKING MY DR # AND NAME OUT OF THE SYSTEM FROM BTWN 0130-0200 HRS CENTRAL TIME
(1/16/2004)

THRU 1130 HRS CENTRAL TIME.(1/16/2004 ) ON AN HOURLY RATE OF $10.20 CONVERTED TO
$.17 PER MIN X 60

MINS= $10.20; FOR TOTAL OF $ 91.80 OF MISSED TIME (9 HRS WORTH ) &STILL
RECEIVE MY INCENTIVE CHECK

FOR COMPLETION OF THE CERTIFICATION TESTING WITHIN A 3 DAY TIME FRAME. ( IF NOT
QUALIFIED TO

RECEIVE THE INCENTIVE CHECK FOR COMPLETION OF PIZZA HUT CERTIFICATION BEFORE THE
ALLOTED 10

DAY TIME FRAME, YOU MUST EMAIL ME WITH THE EXACT REASONING AS TO WHY. )

IN CLOSING, ALL ACTIONS MUST BE PHYSICALLY NOTED IN WRITING, INCLUDING REASONING
FOR

ACTIONS YOU ARE ENTAILING.

-------------------------------------------------

Independent Contractors vs. Employees

Before you can determine how to treat payments you make for services, you must first
know the business relationship that exists between you and the person performing
the services. The person performing the services may be -

An independent contractor
A common-law employee (Employee)
A statutory employee
A statutory nonemployee

In determining whether the person providing service is an employee or an independent
contractor, all information that provides evidence of the degree of control and
independence must be considered.

It is critical that you, the employer, correctly determine whether the individuals
providing services are employees or independent contractors. Generally, you must
withhold income taxes, withhold and pay Social Security and Medicare taxes, and
pay unemployment tax on wages paid to an employee. You do not generally have to
withhold or pay any taxes on payments to independent contractors.

*****Caution: If you incorrectly classify an employee as an independent contractor,
you can be held liable for employment taxes for that worker, plus a penalty.*******

******Who is an Independent Contractor?
A general rule is that you, the payer, have the right to control or direct only
the result of the work done by an independent contractor, and not the means and
methods of accomplishing the result.*******

Example: Vera Elm, an electrician, submitted a job estimate to a housing complex
for electrical work at $16 per hour for 400 hours. She is to receive $1,280 every
2 weeks for the next 10 weeks. This is not considered payment by the hour. Even
if she works more or less than 400 hours to complete the work, Vera Elm will receive
$6,400. She also performs additional electrical installations under contracts with
other companies, that she obtained through advertisements. Vera is an independent
contractor.

http://www.irs.gov/businesses/small/article/0,,id=99921,00.html
--------------------------------
From: WorkAtHomeAgent@west.com [Add to Address Book] Flag Message | Mark Unread
[This is spam]
To: lacesweet@earthlink.net
Subject: Congratulations-Contract Attached - (name withheld)
Date: Dec 18, 2004 11:09 AM
Attachments: Contract.pdf ExhibitA.pdf ExhibitB.pdf WAHA Direct Deposit Informationv1.pdf
12/18/2004

Dear Melinda (name withheld)

WE HAVE A FAST NEW OPTION FOR ACCEPTING YOUR INDEPENDENT CONTRACTOR AGREEMENT. READ THIS EMAIL THOROUGHLY FOR MORE INFORMATION.

Congratulations on passing the Certification Module Tests. We have attached the Independent Contractor Agreement and Exhibit A and B in addition to information pertaining to the direct deposit option available to Home Agents.

To accept the contract electronically, please forward THIS EMAIL to WAHAContractorSupport@West.com with the following message:

"I (insert your name) consent to your acceptance of my electronic signature for the Independent Contractor Agreement".

Consenting to the contract with an electronic signature is the fastest way for us to set up your Contractor status.

If you choose to accept the terms and conditions using the electronic signature you may withdraw this consent at anytime by contacting us at the email address above. If you choose to withdraw your consent, your Contractor status will be removed until a signed copy of the Independent Contractor Agreement is received either by fax or mail. Upon request to the email address above, you may receive a hard copy of your electronic signature email however, we suggest that you retain a copy of your contract acceptance electronic signature from your sent mail for your records. Your electronic signature will serve as consent for the Independent Contractor Agreement only and will not apply to any other situation.

If you prefer to accept the contract by sending or faxing it, please print the attachments and return the signed Independent Contractor Agreement to the below address:

West Corporation
Attn: W14-HR/Wendi Zeller
11808 Miracle Hills Dr
Omaha, NE 68154

Or fax: 402-573-1030

Also! Please reference the attached document regarding the Direct Deposit feature that is now available. Included you will find instructions and the two forms required for Direct Deposit of your paychecks. If you are interested in taking advantage of Direct Deposit, please read the attached document and fill out the forms as described in the instructions (if you do otherwise your information will not be processed). Also included in the attachments is the address to mail your completed forms.

Please remember to INSERT YOUR NAME where requested above and FORWARD this e-mail to the e-mail address provided.

Thank you!
Wendi Zeller
WorkAtHomeAgent Staff
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