- Report: #939238
Report - Rebuttal - Arbitrate
Complaint Review: My Alarm Center
My Alarm Center1400 N. Providence Rd. Ste. 3055 Media, Pennsylvania United States of America
My Alarm Center Alarm Capital Alliance Miss-handled home security service transfer and I was required to pay collections or 70% in re-instatement fees. Media, Pennsylvania
*UPDATE Employee: Response From My Alarm Center
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I submitted the letter in March and called again at the end of April to ask if I can transfer my service. They stated that they still need a faxd letter to terminate the service at the old address. So I faxs another letter. I called again in May and they said they got the letter. At this time I was not sure what to do to transfer my service from PA to FL State.
At the beginning of August I received a letter from a collection company asking for the full balance of the contract - $419.00. I then contacted MAC and asked to transfer my service and remove me from collections. MAC at that time- fully understood my situation and wanted to keep me as a customer. So, the transfer of service and removal from collections was the way to go. Collections office called twice and when they do I would call MAC. MAC said they will remove me from collections and transfer my service.
On September 10, 2012 a Service Tech came out to assess my home for a service transfer. Within 2 hours after the Tech visit I got a call from the collections office and was told to either pay $419.00 2 years of remaining contract service or pay $295.00 to reinstate my account. So I had to pay the full $419. Why pay 70% of the contract to have it reinstated and then have to pay the balance of the contract at a later date. THIS IS A RIP-OFF!!!
This report was posted on Ripoff Report on 09/10/2012 04:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-Alarm-Center/Media-Pennsylvania-19063/My-Alarm-Center-Alarm-Capital-Alliance-Miss-handled-home-security-service-transfer-and-I-w-939238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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