- Report: #395419
Report - Rebuttal - Arbitrate
Complaint Review: My Computer Works Inc., Luke M Ford Is CEO And President
My Computer Works Inc., Luke M Ford Is CEO And President7975 North Hayden Road/ Suite C 320 Scottsdale, Arizona U.S.A.
My Computer Works Inc., Luke M Ford Is CEO And President Misleading ad for computer maintenance for charge of 19.95 turns into a charge of over $1000 in recurring charges and pilfering of bank accounts. Scottsdale Arizona
*REBUTTAL Owner of company: Official Response from Luke M. Ford
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My problem with "My Computer Works"involves false advertising and fraudulent banking procedures. When my computer began to malfunction, their advertisements claiming to improve computer performance and to solve computer problems, gained my attention. The ad mentioned nothing about recurring charges or limitations to their abilities to solve computer problems.
One major problem was that my computer was shutting down automatically 10 to 15 minutes after booting up. Obviously, there was no internet connection. When they began their remote operations, the five technicians from "My Computer Works" performed all the same tests I had already done. In fact, there are free utility programs such as "Glary Utilities" that, with one click of a button, performs the exact same functions as the technicians. They then informed me that the service did not have the ability to test or repair any hardware including hard drives. I realized that their service was completely useless. As I found out later, the core of my machine, the hard drive, was damaged beyond repair and I purchased a new computer. At the time, I had no concern about flushing the small amount of $19.95 down the toilet.
The $19.95 that was advertised miraculously turned into a $809.52 charge. I was charged $397 for the original computer session that Mr. Ford automatically debited from my account. A charge of $94.90 each month for 12 months in recurring charges was indicated on the billing invoice this company sent to me. Mr. Ford Had the nerve to charge me $67.72 for a future tune-up . With a new computer, I did not need or want a tune-up that I was capable of doing myself.
I quickly went to my bank and closed my debit account to prevent Mr. Ford from further embezzlement. After I created a new account, he was unable to pilfer any more of my funds. Mr. Ford then phoned me and in an infuriated tone demanded that I owed him $809.52. In a calm voice, I told him of my refusal to allow him further access to my account. I then told him that he owed me a refund for a tune-up that was never done and for the failure of his service to solve any of my computer problems. I also asked him why I never received a contract that indicated the real cost of his fraudulent service. He stated that the contract was on-line and that I should have read it first before using the service. I pointed out the fact that I had no internet connection to find the hidden contract (hidden contracts are illegal) because my computer was not functioning. I indicated that without access to a contract, the contract is immediately set aside and voided. He angrily slammed the phone.
Transworld Systems Inc., a collection agency, is attempting to collect the $809.52. Of course, it goes without saying that Mr. Ford can expect no payments to be made. Furthmore, The Florida States Attorney General finds this case quite compelling and I do not think Mr. Ford has heard the last of this. Buyers be very aware of this fraud!
Cape Coral, Florida
This report was posted on Ripoff Report on 11/26/2008 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-Computer-Works-Inc-Luke-M-Ford-Is-CEO-And-President/Scottsdale-Arizona-85258/My-Computer-Works-Inc-Luke-M-Ford-Is-CEO-And-President-Misleading-ad-for-computer-mainte-395419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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