My Computer works This company is a ripoff Internet, Arizona

I called and had my computer works to service my computer and the told me tech told me that my computer hard drive so bad and advised me to purchase a new one. I only had the account for 5 days and he also advised me to get a refund because he was unable to fix anything. When I called the billing department no one answered for 2 days straight. I called the person that set up the account and he left billing an email and the lady called me back, but when I ask for a refund the lady told me that because the tech spent an hour on my computer I could get a refund. I paid a 100 dollars for nothing and I think that's bad that they are getting paid to do nothing. I will never call them to do work on my computer and I will tell others not to use them either.