• Report: #1078356

Complaint Review: My Custom Xbox

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  • Submitted: Fri, August 23, 2013
  • Updated: Fri, August 23, 2013

  • Reported By: Lisa — Weston Florida
My Custom Xbox
828 Cedar St Ramona, California USA

My Custom Xbox My Custom Controller Ordered items 6 weeks ago still have not received them. Ramona Calafornia

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Requested refund multiple times & still have not received refund. Unable to get in touch with company! Reported to BBB. BEWARE OF THIS COMPANY!!!!!!!!!! I made a complaint to BBB. Here is the complaint: On July 14th I placed an order with My Custom Xbox for amount of $28.94 my order number is XXXXX. I received an email from Jennifer on July 22nd stating "Bleach button kits are no longer in stock. I can send another item or refund you, please let me know what you would like to do." I responded back July 23rd asking if there were different colors available. On July 25th she replied back that no other colors were available, I immediately replied back then to refund me my money. On July 27th she replied back to me "Thank you for your response, I will give to the owner to process refund." It has been 6 weeks since I placed my order and I never received the items I ordered and still have not received my refund of $28.94. The company is impossible to get in touch with by phone. I have left four messages on 619-663-9269 and no one has called me back. They have not responded to my emails that I sent on July 29th, August 13th and August 16th asking for a refund.

BEWARE OF THIS COMPANY!!!!!!!!!!

I made a complaint to BBB. Here is the complaint:

On July 14th I placed an order with My Custom Xbox for amount of $28.94 my order number is XXXXX. I received an email from Jennifer on July 22nd stating "Bleach button kits are no longer in stock. I can send another item or refund you, please let me know what you would like to do." I responded back July 23rd asking if there were different colors available. On July 25th she replied back that no other colors were available, I immediately replied back then to refund me my money. On July 27th she replied back to me "Thank you for your response, I will give to the owner to process refund." It has been 6 weeks since I placed my order and I never received the items I ordered and still have not received my refund of $28.94. The company is impossible to get in touch with by phone. I have left four messages on 619-663-9269 and no one has called me back. They have not responded to my emails that I sent on July 29th, August 13th and August 16th asking for a refund.


This report was posted on Ripoff Report on 08/23/2013 07:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/My-Custom-Xbox/Ramona-California/My-Custom-Xbox-My-Custom-Controller-Ordered-items-6-weeks-ago-still-have-not-received-the-1078356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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