• Report: #971767

Complaint Review: My Family Mobile

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  • Submitted: Tue, November 20, 2012
  • Updated: Thu, February 28, 2013

  • Reported By: Anonymous — Shoreview Minnesota United States of America
My Family Mobile
Internet United States of America

My Family Mobile Walmart phone plan Billing for services not used Internet

*UPDATE Employee: ..not pre paid

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I went to my local Walmart store and bought the Sim card for around $25.00. They said that it was month by month and that if i didn't pay each month my phone would just automatically shut off the service until I paid the bill. I thought HEY! that's a great deal only 35-40$ a month! 

To make this story a little short, I am VERY disappointed in Family Mobile, when I had first got the service about a week later I went to WI with one of my friends, there was barely any service there, the only place i would get service is by the lake. Which was horrible when I was trying to get a hold of my parents when I got an ear infection and had no service!

When I came home the next day I decided I didn't want the service and cancelled it, SO I THOUGHT! I got the actual T-Mobile plan connected to my parents account. Well 2-3 months later I get a bill for $78.65! They were charging me for services I didn't even use! Keep in mind this is a MONTH-BY-MONTH phone service! I called and they had said that I have to pay the bill and that this wasn't a pre-paid service? then why did my local Walmart store tell me that it was?... They wont take off the months that they obviously see that I didn't use the service! Why should I have to pay a bill for one , if i didn't use the services, and two, if i'm not even under a contract?! They say that I receive the bill by text, well how am i suppose to get a text? when I'M NOT USING THE SIM CARD!  , well they're a paperless company. HOW IS THAT MY FAULT?! But you sure do send a bill in the mail when it's $80.00!  I wouldn't recommend this phone plan at all its a RIPOFF! and they're VERY UNORGANIZED!  

This report was posted on Ripoff Report on 11/20/2012 08:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/My-Family-Mobile/internet/My-Family-Mobile-Walmart-phone-plan-Billing-for-services-not-used-Internet-971767. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

..not pre paid

AUTHOR: Really?! - (United States of America)

Per the terms and conditions of the service. It clearly states fm is a post paid service. T &c are provided to you at the time of activation and @ myfamilymobile.com it is the consumers job to read into the service agreement they are entering as they were provided to you. If the account wasnt i your name,thats prob why the line was never cancel only the account holder can do so. Fm doesnt bill by usage. The service is unlimited. Fm bills by active days of service. Service is dependent on the coverage in the area your in. And coverage isnt guarenteed everywhere.also in the t&c of the service
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