• Report: #998436

Complaint Review: My Fee Plan

  • Submitted: Thu, January 17, 2013
  • Updated: Fri, February 15, 2013

  • Reported By: kellynn — Cranberry Twp Pennsylvania United States of America
My Fee Plan
Internet United States of America

My Fee Plan The website offers to check records for $1 then charges $19.95 for who knows how long. Internet

*Consumer Comment: Consumer

*REBUTTAL Owner of company: My Fee Plan

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I needed to search public records and went to a website which directed me to another site, My Fee Plan.  On their website it claimed you could do your search for $1.

After I entered my payment information and submitted, I received a quick message that said I had just agreed to pay $19.95 for the information.  I was then redirected to the search info that I had wanted.  However, there was no information.  It did not even get the info I requested.

I then received my credit card statement which had a $1 charge and also the $19.95.  Will have to wait to see if my cancellation goes through and I get my charges reversed.

This report was posted on Ripoff Report on 01/17/2013 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/My-Fee-Plan/internet/My-Fee-Plan-The-website-offers-to-check-records-for-1-then-charges-1995-for-who-knows-998436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Consumer

AUTHOR: anonymous - (United States of America)

MyFeePlan.com,  their numerous other domain names and I had a similar situation in which I ordered a $1.00 report and ended up being charged $1.00 plus $19.95 immediately to my account even when I tried to cancel my order within an hour or so.  They told me it had canceled the order.  I then received my VISA bill and I was charged both amount.  Again I contacted them and they said they would credit my account and this time they actually credited my VISA account.  Still didn't get the $1.00 back or the report I ordered.  Their websites do not list an address or telephone number and the only way you can contact them is by clicking a button for "Live Customer Support" and they communicate with you by e-mail as to what your problem is and what they are going to do.  I am happy my credit card was credited for the amount it was and what they will do with my $1.00, who knows.  Guess it goes into a pure profit jar. 
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#2 REBUTTAL Owner of company

My Fee Plan

AUTHOR: JoshCustomerService - (USA)

Hello kellynn,

We apologize for any confusion in your charges and will fully reimburse you for any fees. Please email manager@myfeeplan.com with you name, address and amount owed. We will immediately resolve this issue for you.

Thanks you for the patience.

Regards,
Customer Support
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