• Report: #152742

Complaint Review: My Perfect Credit - Myperfectcredit.com - David Coulter

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  • Submitted: Sat, August 06, 2005
  • Updated: Tue, August 16, 2005

  • Reported By:Enid Oklahoma
My Perfect Credit - Myperfectcredit.com - David Coulter
3187 Red Hill Ave., Suite 100 Costa Mesa, California U.S.A.

My Perfect Credit - Myperfectcredit.com - David Coulter CEO misleading advertising, deceptive practices, guarantee of able to cancel not valid, unable to talk to a person, only get generic email responses, TOOK MONEY FROM MY DEBIT CARD WITHOUT PERMISSION! Costa Mesa California

*UPDATE Employee: MyPerfectCredit Member Support Response

*Consumer Comment: Nice rebuttal R (since you won't give your full name) but its BS

*Consumer Comment: My Perfect Credit Employee Responds with FALSE INFO

*UPDATE Employee: MyPerfectCredit Member Support Response

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My Perfect Credit is the most deceptive company I have ever dealt with. I saw online one night how to get a free credit report. I looked into the program and filled out some of the information.

I suddenly, out of the blue, was signed up for this program and getting email thanking me for signing up. I immediately emailed them back and stated that I absolutely did not want this program. I also phoned the support staff and informed them of the situation.

A few weeks later I started receiving emails from My Perfect Credit. I Immediately emailed them and phoned them that I was not enrolled in the program and to make sure I was taken off. I would email them and ask them to cancel my account and then I would receive generic emails that only stated how to cancel, but no response to my questions of my email.

I did not feel that I needed to cancel something that I should not have been enrolled in in the first place. The only way to cancel with this company is by agreeing that you will pay any outstanding balance on your account. So I continued to email the support staff requesting to be cancelled. I did this at least 15 times. I also phoned the support staff. But they stataed the only way to cancel is through email.

In July I received my bank statement and saw that it had two charges for $34.75 each. A total of $69.50 was taken from my debit card account without permission.

I continued to email them and phone them, but nothing would work. I finally cancelled on their support page. The next email I received was that I had an outstanding balance on my account and that it was being turned over to a collection agency in Chicago, ILL. (This agency has a negative review from BBB) My perfect credit has an F Rating from BBB.

After numerous calls, emails, a complaint to the Better Business Bureau, I finally get ahold of Dorine Firestone in Network Operations at 1-949-851-4880. Dorine stated to me on the phone that she would be able to get my money reimbursed and that she would see that my account was taken out of collections. She was very understanding of my concern.

I waited over one week, but nothing was credited to my account and I was not able to contact the main office through emails. I think that they have blocked my emails.

I have filed another complaint to the Better Business Bureau in Costa Mesa area and hopefully they can assist me in this matter.

This company is a SCAM. DO NOT USE THEM. WHEN IT SAYS RISK FREE CANCEL WITHIN 5 DAYS, THAT IS NOT TRUE BECAUSE THEY WILL NOT LET YOU GET THROUGH TO CANCEL AND THEN JUST START CHARGING YOU. MY PERFECT CREDIT IS CORRUPT. DAVID COULTER IS THE CEO, BUT YOU CAN NOT REACH HIM. my perfect credit is a rip off.

Jill
lahoma, Oklahoma
U.S.A.


This report was posted on Ripoff Report on 08/06/2005 11:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/My-Perfect-Credit-Myperfectcreditcom-David-Coulter/Costa-Mesa-California-92626/My-Perfect-Credit-Myperfectcreditcom-David-Coulter-CEO-misleading-advertising-decept-152742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

MyPerfectCredit Member Support Response

AUTHOR: R. - (U.S.A.)

MyPerfectCredit makes every attempt to clearly identify any customers who may post to this site. Should the individual contact us and simply explain why they are disputing any balance or request a one time credit waiver, MyPerfectCredit will be very responsive to the request.

If at any time a member has a concern about their membership, wishes to close the account, or request a refund, they may do so by contacting our customer service representatives at support@myperfectcredit.com or (877) 469-7373. We promise to review your request on a timely basis, and make every effort to resolve all issues.

We stand by our commitment to provide exceptional customer service, and want our members to have a positive experience with MyPerfectCredit.Com. If a member cannot resolve any issue with the first level contact, they can request a second level review of the unresolved issues by e-mailing supervisor@myperfectcredit.com.
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#2 Consumer Comment

Nice rebuttal R (since you won't give your full name) but its BS

AUTHOR: Mark - (U.S.A.)

If you call that number you give, You will not get help but a hard time and 'the runaround' ending in "Your account has been turned over to a collection agency, you must call them". You people are scammers and I hope you all go to jail!!!!
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#3 Consumer Comment

My Perfect Credit Employee Responds with FALSE INFO

AUTHOR: Randa - (U.S.A.)

To R:

How can you write that reponse. If you want your customers to be satisifed, then don't transfer them 10 times every time they call. And, those people at the number dont know a thing about this fraud or act like they don't. There standard reply is to say, "Your account is not here, it has been transferred to First Credit of America for collections, you can pay that with your credit or card." You obviously have not read the other 160 some reports on this page. And what about the numerous non-customers like me WHO HAVE NEVER HAD AN ACCOUNT WITH THIS COMPANY who you have taken money from their bank account without their permission. THIS IS A CRIME!!! Maybe you should sign your full name and we will start forwarding all complaints to you or putting YOU as the suspect on all of our police reports for stealing our money. You company will not even cooperate with the authorities. I was sitting in the room when a police officer called My Perfect Credit to inquire about the Fraudulant Account in my name. When they heard the word police, they said, "I can't talk to the police, have a nice day." Great Company!!
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#4 UPDATE Employee

MyPerfectCredit Member Support Response

AUTHOR: R. - (U.S.A.)

If at any time a member has a concern about their membership, wishes to close the account, or request a refund, they may do so by contacting our customer service representatives at support@myperfectcredit.com or (877) 469-7373. We promise to review your request on a timely basis, and make every effort to resolve all issues.

We stand by our commitment to provide exceptional customer service, and want our members to have a positive experience with MyPerfectCredit.Com. If a member cannot resolve any issue with the first level contact, they can request a second level review of the unresolved issues by e-mailing supervisor@myperfectcredit.com.
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