• Report: #923413

Complaint Review: My Pillow

  • Submitted: Mon, August 06, 2012
  • Updated: Tue, August 07, 2012

  • Reported By: Olive — Arizona United States of America
My Pillow
Internet United States of America

My Pillow Pillows too hard - made my TMJ worse Internet

*Consumer Comment: But

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Buyer Beware! - MyPillow is not a good fit.  I ordered the recommended sizes and still not a good fit.  After using the MyPillow my neck was sore and my TMJ problem got worse.  This pillow is not a good solution.  My husband's pillow didn't fit him either - he refused to even sleep with it.  Unfortunately life happened and time slipped by and I was 28 days past the "60" days for a refund and their customer service person said "Oh well, nothing we can do for you".  I had also ordered the mattress cover -my total order spent well over $300-- NEVER AGAIN.

So I'm writing this to WARN potential customers this isn't a friendly company after the purchase.  "Oh well, nothing we can do for you" -- just stings - wouldn't even let me return for a different size or other product.  Wasn't even asking for a full refund.  No effort to keep me as a customer or make it work for me.  NEVER AGAIN.

This report was posted on Ripoff Report on 08/06/2012 06:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-Pillow/internet/My-Pillow-Pillows-too-hard-made-my-TMJ-worse-Internet-923413. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

But

AUTHOR: Ramjet - (U.S.A.)

You apparently knew the return policy.  I don't understand how you can blame them for adhering to their stated policy.  You should only be annoyed with yourself

" Unfortunately life happened and time slipped by and I was 28 days past the "60" days for a refund" is not a reason for them to modify their policy just for you.

You really need to pay attention to these kinds of details.
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