ED Magedson – Founder
My Tech Help Warranty assistance SCAM Internet
Hopefully, with this post, I can save others some grief. Be very careful when looking for warranty assistance for a new product! I pulled up Sony help and somehow was directed to mytechhelp/sony.com. Be aware!! They are a scam! I was told my problem wasn't a part of the warranty on my new product and I would need to pay $119.99. Needing to fix my problem ASAP on a Saturday afternoon, I gave them an account number to charge. I was then told their computers were slow and I should call back on Monday. I was given a number to call but it turned out to be their SAMSUNG number, not SONY!! In the meantime, I was given absolutely NO assistance. Over the weekend, I fixed my problem myself and called to get a refund on Monday. That's when I realized I had been scammed! I called my bank but they would only issue a "stop payment" for a $30 bank charge, not a dispute that would stop the payment to this organization with no additional bank fees. They also informed me this charge had been put through as a revolving charge...In other words, I was to be charged again and again. While trying to get a full refund, I've left the bank account open but I will be closing this account as soon as I can. To date, I've received a $69.99 refund from My Tech Help but am still disputing a "diagnostic" fee of $50. Guess I should have gone for the $30 bank fee. That way, at least My Tech Help would have received nothing! Lesson learned!!
This report was posted on Ripoff Report on 05/29/2013 09:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/My-Tech-Help/internet/My-Tech-Help-Warranty-assistance-SCAM-Internet-1054654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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