• Report: #996299

Complaint Review: My Tile Backsplash

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  • Submitted: Sun, January 13, 2013
  • Updated: Wed, January 23, 2013

  • Reported By: roys — Ohio United States of America
My Tile Backsplash
6955 Worthington Galena Road, Internet United States of America

My Tile Backsplash MyTileBacksplash.com Tile Backsplash, Switch Plate Stones, My Tile Backsplash, Internet

*REBUTTAL Owner of company: Confused with Customer Response

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I placed a moderately sized order from My Tile Backsplash -- A mixture of backsplash tiles, switch plate stones, and a variety of other kitchen accessoires. After waiting nearly two weeks to receive my order, I called up customer service... they said my order was delivered. 5 days later, the order arrived (postmarked the day I called, which means they sent it out AFTER I called)

The tile arrived, broken, cracked, scratched... anything but in good condition. Not only was the tile broken, the failed to include nearly 1/2 of my order.

My Tile Backsplash is a complete SCAM.  Customer support is nonexistent, they refused to send the additional half of my order, they did not replace the broken tile, they sent an incorrect order, and support was rude, mean, and unhelpful.

No NOT order tile from My Tile Backsplash - They are a shady, awful company. I talked to someone else with a similar experience. The company is a ripoff wholesaler of garbage, broken, tiles.

This report was posted on Ripoff Report on 01/13/2013 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-Tile-Backsplash/internet/My-Tile-Backsplash-MyTileBacksplashcom-Tile-Backsplash-Switch-Plate-Stones-My-Tile-Back-996299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Confused with Customer Response

AUTHOR: My Tile Backsplash - (United States of America)

First, I would like to apologize if you truly had damage.  I am not sure if this is a legitimate complaint against My Tile Backsplash.  My Tile Backsplash has looked into the last 6 months of orders and cannot find a single order where a customer has ordered tile, switchplates and other kitchen accessories.  I am not quite sure what other kitchen accessories are.  

If you did have damage or were missing any items, please contact customer service so we can immediately take care of the issue for YOU!  All of our items when shipped are shipped out INSURED. So rest a sure your items are replaceable at not cost to you.

Again, if this complaint is accurate, please contact customer service so we can resolve for you.  We have a 4.7 out of 5 rating out of over 1300 reviews for My Tile Backsplash.  I do not know how this constitutes a SCAM.  We take pride in our Customer Service and our ability to communicate with any and all customers.
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