- Report: #51265
Report - Rebuttal - Arbitrate
Complaint Review: My-etrust.com(Computer Associates)
My-etrust.com(Computer Associates)http://www.my-etrust.com Internet U.S.A.
My-etrust.commy-etrust.com(Computer Associates) RipOff, No Response, No support, eTrust EZ Antivirus, Paid thru PayPal, Did not send Welcome Email W/Code, Now without any Virus protection, Once They receive your MONEY,YOU no longer exist! Internet
*Author of original report: Let it be known that all DisAgreements with the concerned individuals & EZ-Trust.com have ben resolved...
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When A company named computer Associates Alias CA purchased InnoculateIt. Offered it for sale for a nominal fee to all who were then using the free version. So now we could upgrade to eTrust EZ Antivirus...
For the First year all was well,and updates were easily obtainable from the eTrust EZ Antivirus Server.
After the first year you were offered another year for $9.95 leading you to believe that this also included all Updates to the Application its self NO!
What this meant was that you pay them for another year, which I did the first of this year. They knew they had the upgrade to version 6.1.4 ready to go and that to continue accsessing their Server you would have to purchase this upgrade.
I then purchased the Upgrade for $24.95, knowing that the $9.95 I just Paid was probably gone, but being online 24/7 I require protection for my PC beyond Firewalls,and so I bit the Bullet already feeling that I was Being RIPPED OFF!
After Installing the UpGrade I found that the eTrust EZ Antivirus App would not access their Server Untill The new Code Was installed....Back to their site I go following all the Procedures, jumping all the Hoops, following all the Instructions to the Letter, to no avail....I Have emailed them to no end,and have not one response from them...Requesting either the Code,or a Refund!....
My Advice to ALL IS:..."DO NOT DO BUSINESS WITH THIS BUSINESS"...
Once They receive your MONEY,YOU no longer exist!
This report was posted on Ripoff Report on 04/01/2003 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/My-etrustcomComputer-Associates/internet/My-etrustcommy-etrustcomComputer-Associates-RipOff-No-Response-No-support-eTrust-EZ-51265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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