- Report: #960178
Report - Rebuttal - Arbitrate
Complaint Review: MyCashGuardian.com
MyCashGuardian.comInternet United States of America
MyCashGuardian.com MyCash Guardian Unauthorized debit from my bank account Internet
*Author of original report: UPDATE: BBB cannot file complaint, received email from MyCash Guardian
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I found their phone number and held for 2 hours waiting to speak to a live person. I have called every hour for the past two days and have yet to speak to anyone. I sent an email to firstname.lastname@example.org asking for a refund for a service in which I did not purchase. No response has been received.
I called my bank to file a fraud complaint and asked to have the overdraft fee reversed. They were able to refund me the $34.00, thankfully. However, they said because the company is a Pay Day Loan company, they will not be able to resolve my complaint. They advised me to resolve the situation with the merchant. I have spoken to 3 different people about the case I filed and they have all said the same thing. So apparently anyone who labels themselves as a pay day loan company can just take whatever money from your bank account, authorized or not, and Chase Bank will allow it to happen.
I am so frustrated and really surprised that this has happened. I have since filed a complain with the BBB and on scambook.com. I have now brought my complaint to Ripoff Report. I do not want anyone else to be victimized and if it does happen, I want them to know what their options are.
DO NOT let MyCash Guardian get away with this!!! I have also filed a complaint with my state's Attorney General's office. Please do the same and if they continue to refuse to acknowledge us, then we will take it to court. I am VERY well prepared.
This report was posted on Ripoff Report on 10/25/2012 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyCashGuardiancom/internet/MyCashGuardiancom-MyCash-Guardian-Unauthorized-debit-from-my-bank-account-Internet-960178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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