On 10/23/2012, I received an alert from Chase Bank on my phone saying my account was overdrawn. I saw where a charge of $29.95 had been debited from a company called MyCash Guardian. I also received an overdraft fee of $34.00. I googled the company and immediately found they were also victimizing other people. I have never heard of MyCash Guardian and have not signed a loan with them.
I found their phone number and held for 2 hours waiting to speak to a live person. I have called every hour for the past two days and have yet to speak to anyone. I sent an email to firstname.lastname@example.org asking for a refund for a service in which I did not purchase. No response has been received.
I called my bank to file a fraud complaint and asked to have the overdraft fee reversed. They were able to refund me the $34.00, thankfully. However, they said because the company is a Pay Day Loan company, they will not be able to resolve my complaint. They advised me to resolve the situation with the merchant. I have spoken to 3 different people about the case I filed and they have all said the same thing. So apparently anyone who labels themselves as a pay day loan company can just take whatever money from your bank account, authorized or not, and Chase Bank will allow it to happen.
I am so frustrated and really surprised that this has happened. I have since filed a complain with the BBB and on scambook.com. I have now brought my complaint to Ripoff Report. I do not want anyone else to be victimized and if it does happen, I want them to know what their options are.
DO NOT let MyCash Guardian get away with this!!! I have also filed a complaint with my state's Attorney General's office. Please do the same and if they continue to refuse to acknowledge us, then we will take it to court. I am VERY well prepared.