- Report: #933851
Report - Rebuttal - Arbitrate
Complaint Review: MyCuredComputer, LLC
MyCuredComputer, LLCInternet United States of America
MyCuredComputer, LLC Did not fix my problems. Did not honor their Money Back Guarantee. Over charged me for two computers Internet
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The representative said they could fix both with the advanced package they offered. Only one needed the advanced package the other needed a basic repair. I still went with the advanced for 2 of $79 and the Avira software they offered which all together totaled $190.
Once the hard-disk errors keep popping up and they tired for two weeks to fix the problem I asked for a refund and was told that I needed to do a formal email to resolve this matter since the day I was asking for a refund was so close to my 30 days I probably would not get the refund.
I did not want a refund of the full $190 which is what I should have asked for. All I wanted was the $79 for the computer they did not repair and was told to send an email to admin because at the moment they will not be refunding my money because I waited so close to the 30-days. My apologies for giving the company enough time to resolve the issues and fulfill their obligation.
Please note it was day 28 I asked for the refund.
This report was posted on Ripoff Report on 08/28/2012 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyCuredComputer-LLC/internet/MyCuredComputer-LLC-Did-not-fix-my-problems-Did-not-honor-their-Money-Back-Guarantee-933851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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