- Report: #67706
Report - Rebuttal - Arbitrate
Complaint Review: MyFamily Dba Genealogy.com Aka Ancestry.com Aka Rootsweb.com
MyFamily Dba Genealogy.com Aka Ancestry.com Aka Rootsweb.com360 W 4800 N Provo, Utah U.S.A.
MyFamily.com Dba Genealogy.com Aka Rootsweb.com Aka Ancestry.com ripoff, refuse to timely refund, didn't deliver software and other mailable parts of product Provo Utah
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I never received the products. I called in early July. I called later in July. I called in Early August, and finally, about the middle of August, I called and told them to cancel the order and to refund my money.
I was lied to about getting a confirmation number, and lied to about when I would get the refund. I called again at the beginning of September 2003, and was told that the refund had been submitted and should be processed "within the next few days."
I called again, on September 15th, and was told they would do it right then, and that same day I received the confirmation e-mail that I had previously been told they did NOT send out, that a number was "unnecessary." On September 23rd I called again and was told that refunds take six to eight weeks to "process."
I have talked to others who have dealt with these people in the MyFamily section, and they said that they will do almost anything to avoid giving a refund. If I had known that Genealogy.com was a part of MyFamily I never would have done this, as, with a previous MYFamily membership they ALSO did not send the me promised mailed part of the product.
This report was posted on Ripoff Report on 09/27/2003 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/MyFamily-Dba-Genealogycom-Aka-Ancestrycom-Aka-Rootswebcom/Provo-Utah-95210/MyFamilycom-Dba-Genealogycom-Aka-Rootswebcom-Aka-Ancestrycom-ripoff-refuse-to-timely-67706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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