- Report: #1164912
Report - Rebuttal - Arbitrate
Complaint Review: MyFamilyMobile
MyFamilyMobile, my-family-mobile, Walmart My Family Mobile powered by T-Mobile Unrequested, unauthorized changes to my service subscription Nationa-wide, Internet Nationwide
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I am very happy with the (((competitor's name redacted))) now that I am using it with a Straight Talk sim. My Family Mobile customer relations is the worst I've ever dealt with. I subscribed to service on 5/27 for talk and text only ($30 per month). On 6/3, a "system error" on their end added data ($40 per month) to my subscription. I did not request or authorize this change, nor was I informed of it until the bill arrived. Two agents verified that this change was not authorized by the customer. I also have an e-mail from firstname.lastname@example.org verifying that the addition of data subscription was their fault.
You cannot talk to customer relations about adjustments to your billing. You may only e-mail the address above. They have "customer service" people who will talk to you, but they will not resolve a billing concern. They insist that no number exists for billing specialists and that you may only e-mail them. I talked to multiple agents, supervisors, a manager, and a floor manager. The answer was the same every time. "No adjustment because you consumed data."
As I explained numerous times, any data consumption was inadvertent or involuntary. We tried to use Wi-Fi four times (unsuccessfully, I might add). We never actually saw a web page. Our browser history does show a lot of gibberish addresses having something to do with google, but we did not initiate these. I can only assume that the phone was updating and/or communicating with google somehow. NONE of these involuntary data usages would have been possible had MyFamilyMobile not changed my subscription without my authorization. Immediately upon noticing the addition of data on my first full-month billing, I called to cancel the data subscription and request a credit for unjust charges. BUYER, BEWARE! This company is crooked!!!
This report was posted on Ripoff Report on 07/25/2014 08:26 AM and is a permanent record located here: http://www.ripoffreport.com/r/MyFamilyMobile/nationwide/MyFamilyMobile-my-family-mobile-Walmart-My-Family-Mobile-powered-by-T-Mobile-Unrequeste-1164912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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