- Report: #52583
Report - Rebuttal - Arbitrate
Complaint Review: MyFamily.com, Inc.
MyFamily.com, Inc.360 W. 4800 N., Provo, Utah U.S.A.
Ancestry.com MyFamily.com, Inc. ripoff Took money out of my account after my cancelling membership through email. ripoff waste of time Provo Utah
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I put in my own info which I know is correct still no info. So when I tried to get more indept with my search it asked for 79.95 to upgrade my membership from the free membership to the deluxe membership. Then I thought if you can't give me any information with the free membership why should I give you money to waste more of my time.
SO I decided not to go through with it. My mistake was leaving my credit information in the system. I emailed the company advising that I wanted to cancel my membership. All the problems I was having with there website, explaining why I wanted to cancel the membership. I advised them not to contact me again. Then 2 months later.
I see that 79.95 has been withdrawn from my account. I called the company directly spoke with a rep name Spencer who advised me even though I started the account on the internet I had to call in to cancel the membership. Then he proceeded to tell me why I should let him keep my money and continue with a membership that was supposed to have been free unless I upgraded to the next level.
I told him I did not want it. I wanted my money refunded he gave me a conformation number C5113868. This was done on 03/27/03 and still I have not recieved my money. I warned them repeatly if they did not return my money asap I would file a report with your website. This is why I am her again today.
This report was posted on Ripoff Report on 04/11/2003 05:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyFamilycom-Inc/Provo-Utah-84604/Ancestrycom-MyFamilycom-Inc-ripoff-Took-money-out-of-my-account-after-my-cancelling-me-52583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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