• Report: #182327

Complaint Review: MyFamily.com Inc.

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  • Submitted: Mon, March 20, 2006
  • Updated: Mon, March 20, 2006

  • Reported By:San Francisco California
MyFamily.com Inc.
360 West. 4800 North, Provo, Utah U.S.A.

MyFamily.com - Ancestry.com Ripoff deceived me as to cancellation of services Provo Utah

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I took the 30 day free trial to try to find my family. After 30 days I called to cancel my membership, but neither they nor I have a record of this call and it was over a year ago. As the have an "automatic renewal" policy I was changed for the rest of the year 2005. They claim to have sent me e-mails apprising me of this charge, but since I thought I had cancelled, I didn't read any of their e-mail thinking they were solicitations for more business. I just went over those e-mails today and found no such information. I had called them before that and asked for my money back but they said since the charge was a year old, they couldn't reund my money. I have not used this service all year, thinking I was not a member, so I don't think I should have to pay $99 for nothing.

Susan
San Francisco, California
U.S.A.

This report was posted on Ripoff Report on 03/20/2006 08:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyFamilycom-Inc/Provo-Utah-84604/MyFamilycom-Ancestrycom-Ripoff-deceived-me-as-to-cancellation-of-services-Provo-Utah-182327. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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