- Report: #20456
Report - Rebuttal - Arbitrate
Complaint Review: MyFamily.com Inc.
MyFamily.com Inc.Nationwide U.S.A.
ancestry.com MyFamily.com Inc. deceptive practices INTERNET USERS BEWARE!! Orem, Utah
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Approximately One Year ago, I subscribed for a Three (3) Month period to Ancestry.com via the Internet, as my Mother and Grandmother wanted me to do some checking on our family history. Because I had "heard" of Ancestry.com, I foolishly assumed that they were a trustworthy, up and up organization.
After the three month period was up, I was received a phone call from a representative of Ancestry.com asking me if I wanted to renew my subscription. I told the representative that due to personal circumstances (my fiancee' became very ill) it was not feasible for me to subscribe again. I told this representative to call back in a few months and ask again, as I might want to subscribe after things became more manageable for me.
Last night my fiancee' took a phone call at our home from another "Representative" from Ancestry.com, who asked him if we wanted to Continue our membership, at which time he informed them that we have not been members for quite some time. He was then informed that we had not cancelled our membership, and our credit card had been charged every three months, without our consent. Needless to say he was livid. Mind you, the three month fee is only $24.95, but when finances are tight it does make a difference.
My fiancee' had very heated words with this "representative", after which he hung up very angry. This morning I personally called Ancestry.com to discuss this issue. I was told that my membership could not have been cancelled as I thought it was, because the representative who would have called me would have given me a "Different" phone number to call and cancel. This was not the case.
I informed them that I would be contacting the Better Business Bureau, as well as my attorney and yourselves to attempt to not only receive a refund for the unauthorized charges to my Check Card, but also to attempt to educate anyone else out there who might not understand the deceptive practices used by Ancestry.com for their membership subscriptions.
My advice to anyone thinking of subscribing to this internet service would be to think again. They are deceitful, rude and a definite RIP-OFF!
This report was posted on Ripoff Report on 05/08/2002 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyFamilycom-Inc/nationwide/ancestrycom-MyFamilycom-Inc-deceptive-practices-INTERNET-USERS-BEWARE-Orem-Utah-20456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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