- Report: #924453
Report - Rebuttal - Arbitrate
Complaint Review: MyHeritage LTD
MyHeritage LTDInternet United States of America
MyHeritage LTD Plimus accidental subscription order 07/28/2012-immediate cancellation-cancellation acknowledged-$119.40 charged to card firstname.lastname@example.org does not acknowledge repeated requests to refund money , Internet
*UPDATE Employee: Customer was Refunded directly by My Heritage
*UPDATE Employee: MyHeritage team response
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I found the site and subscription difficult to use and as a result on 07/28/2012 mistakenly ordered a "premium upgrage" for $119.40 by accident because I pushed the wrong button in my confusion.
Realizing what had happened I immediately (within seconds) cancelled the "premium upgrade" and was reassured by email that my order and immediate cancellation had been received.
Four days later my credit card company emailed me of a purchase over $100.00. It was the cancelled premium upgrade.
I have written several emails to the support team at myheritage asking to have the premium upgrade subscription refunded, asking if there is something I need to do to that I haven't done to get my money refunded from the unintended purchase.
They have sent emails that ignored all my requests to cancel the premium upgrade.
I am not using the services in question and will not.
I have filed a transaction dispute with my credit card company for the 07/28/20112 charges.
I have also asked to have the data subscription pro rated for the month of July and cancelled.
I want to cancel both subscriptions with this company and have told them in writing several (6 or 7) times. They continue to ignore my requests and have made no refunds of my money.
This report was posted on Ripoff Report on 08/08/2012 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyHeritage-LTD/internet/MyHeritage-LTD-Plimus-accidental-subscription-order-07282012-immediate-cancellation-canc-924453. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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