• Report: #983575

Complaint Review: MyInfo1.com | Ripoff Report Verified

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  • Submitted: Mon, December 17, 2012
  • Updated: Thu, January 31, 2013

  • Reported By: james s — summerville Georgia United States of America
MyInfo1.com | Ripoff Report Verified
Internet United States of America

MyInfo1.com REVIEW: MyInfo1.com money back guarantee, clients, feel safe, confident & secure when doing business with customers. MyInfo1.com vehicle history reports, public records, criminal background checks, arrest records, driving records. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction & confidence when doing business.
*UPDATE: MyInfo1.com recognized by Ripoff Report Verified

*REBUTTAL Owner of company: Customer Service

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Ripoff Report Verified REVIEW: MyInfo1.com Wants to Assure Customers of Safe Business Practices

EDitors UPDATE: Positive rating and recognition has been given to MyInfo1.com for its commitment to excellence in customer service.

Ripoff Reports discussions with MyInfo1.com have uncovered an ongoing commitment by the company to total client satisfaction with their no questions asked, money back guarantee. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. MyInfo1.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
MyInfo1.com is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


MyInfo1.coms Customer Service Manager, Josh F., has informed us that by always putting his customers first, Josh hopes to maintain MyInfo1.com as a successful enterprise both now and for many years to come by helping consumers with quality records they need at an inexpensive price. Josh warns, .. they handle thousands of new customers a week, and they know there will always be complaints. Customers need to know, all they have to do is to ask for a refund.

Josh also told Ripoff Report: "I am looking to provide 100 percent customer service satisfaction for all scam review customers. I will offer a refund to anyone who emails me at josh@myinfo1.com so that they are refunded their deserved amounts. Customer service is a top priority for our company and we want to continue to have a good reputation for high quality public records and esteemed customer service relations."

MyInfo1.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: MyInfo1.com provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Josh and the rest of the customer service team pull together weekly to discuss ways to improve the website and customer service needs of the clients that visit the website.

MyInfo1.com recognizes that complaints posted on Ripoff Report are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation MyInfo1.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Josh F. and many of his past and current associates, Rip-off Report is convinced that MyInfo1.com is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT MYINFO1.COM:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..

== NOW TO THE ORIGINAL REPORT THAT WAS FILED

== myinfo1.com  total scam company - no report, unauthorised billing, dishonest customer service and other red flags Internet

I, apparently like other customers of myinfo1, was charged an unauthorized $19.95 and received no report even they had indicated it was available for my $1.00 payment.  I immediately contacted their customer service to cancel everything.  To begin the process they asked for my email address and zip code "used to set up the account"  Since they don't require a zip to establish an account this was a serious red flag. They processed the cancellation without my zip code and said they credited my card for the $19.95 and $1.00 charges.  Unfortunately they lied.  I checked with my card company 4 days later and the original charges remained without any credits.  At this point the card company security division will follow up with them.  Don't believe anything these people tell you - they are are total scam company.










This report was posted on Ripoff Report on 12/17/2012 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyInfo1com-Ripoff-Report-Verified/internet/MyInfo1com-REVIEW-MyInfo1com-money-back-guarantee-clients-feel-safe-confident-secu-983575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Customer Service

AUTHOR: JoshCustomerService - (USA)

Dear James,

Please email me at josh@myinfo1.com and I will get back to you as soon as possible. I'd like to offer you a refund since you are dissatisfied with our services. Again, please just send me an email.

Thanks,

Josh F.
Customer Service Manager
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