- Report: #976211
Report - Rebuttal - Arbitrate
Complaint Review: MyInfo1.com | Ripoff Report Verified
MyInfo1.com | Ripoff Report VerifiedInternet United States of America
MyInfo1.com REVIEW: MyInfo1.coms satisfaction guarantee, commitment to customer satisfaction, vehicle history reports, public records, criminal background checks, arrest records, driving records and more. MyInfo1.coms approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: MyInfo1.com pledges their commitment to always improving their operations by joining Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. MyInfo1.com recognized by Ripoff Report Verified
*REBUTTAL Owner of company: Customer Service Response
EDitors UPDATE: Positive rating and recognition has been given to MyInfo1.com for its commitment to excellence in customer service.
Ripoff Reports discussions with MyInfo1.com have uncovered an ongoing commitment by the company to total client satisfaction with their no questions asked, money back guarantee. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. MyInfo1.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
MyInfo1.coms Customer Service Manager, Josh F., has informed us that by always putting his customers first, Josh hopes to maintain MyInfo1.com as a successful enterprise both now and for many years to come by helping consumers with quality records they need at an inexpensive price. Josh warns, .. they handle thousands of new customers a week, and they know there will always be complaints. Customers need to know, all they have to do is to ask for a refund.
Josh also told Ripoff Report: "I am looking to provide 100 percent customer service satisfaction for all scam review customers. I will offer a refund to anyone who emails me at firstname.lastname@example.org so that they are refunded their deserved amounts. Customer service is a top priority for our company and we want to continue to have a good reputation for high quality public records and esteemed customer service relations."
MyInfo1.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: MyInfo1.com provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Josh and the rest of the customer service team pull together weekly to discuss ways to improve the website and customer service needs of the clients that visit the website.
MyInfo1.com recognizes that complaints posted on Ripoff Report are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation MyInfo1.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Josh F. and many of his past and current associates, Rip-off Report is convinced that MyInfo1.com is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT MYINFO1.COM:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
== NOW TO THE ORIGINAL REPORT THAT WAS FILED
== myinfo1.com Ripoff, I am waiting to see if I get my money back Internet, Internet
I was looking for information about a traffic violation, and was on a local government site. I saw an ad for $1 public records, and stupidly I was desperate enough for the information to click on this. After getting my credit card information, my report came back stating that there were no public records for this person. I was ticked that I didn't get info, but was only out a dollar. Or so I thought.
My husband called to ask if I knew where a $19.95 charge from myinfo1com would have come from, and right away I knew I'd been taken. I went to myinfo1.com, and chose the live chat option and told them my complaint. I took screen shots along the way, and was told that I all 'subsequent charges' would be dropped. At this point I'm assuming the scheme was to sneakily sign you up for some kind of monthly service at $19.95/mo. I kept to my point and made clear that I did NOT sign up for this service, and that I want to make sure ALL CHARGES to my account will be reversed.
I was assured this would happen, but that it would take up to 3-5 days. It is Friday, and this just happened, so we'll see on Monday or Tuesday if they are as good as their word. Lesson learned, read the fine print, and if it sounds too good to be true, it probably is. Don't be in a hurry and desperate for information on the internet, and DON'T sign up to get $1 records from myinfo1.com. SCAM
This report was posted on Ripoff Report on 11/30/2012 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/MyInfo1com-Ripoff-Report-Verified/internet/MyInfo1com-REVIEW-MyInfo1coms-satisfaction-guarantee-commitment-to-customer-satisfacti-976211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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