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Report: #973268

Complaint Review: MyInfo1.com - Sandy Utah

  • Submitted:
  • Updated:
  • Reported By: Joe M — Austin Texas United States of America
  • Author Not Confirmed What's this?
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  • MyInfo1.com 9980 S 300 W Ste 200, Sandy, Utah United States of America

MyInfo1.com Josh, April MyInfo1.com Property Report Scam Sandy, Utah

*REBUTTAL Owner of company: Customer Service Response

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I was searching for a public record property history report for a property I'm interested in and found "PropertyHistoryKansas.us.org".  Put in the search and it chugged along for 3 or 4 minutes with official looking elements on the page for all the different searches it was faking to create the appearance it was actually doing something.  It said my report could be purchased for $1.00, for which I provided my CC#.  On the confirmation, it said I'd receive my report in my email in about 10 minutes.  I printed the confirmation page.  The exact words in the confirmation page was:

"Thank you for your order.  Your Property Search report will be delivered via email in the next 10 minutes."

Almost right on time, I received an email clearly stating my report was ready and provided a link to click to receive my report.  *** First Uh Oh! *** (Because it said it would be delivered via email).  

So I followed the link and there was no report  *** Second Uh Oh! *** . 

I checked every tab and every page.  No report.  So I clicked on the chat link, and it said the chat could not be started because the account was no longer active.  It didn't mean "my" account was no longer active, but that the chat account was no longer active *** Third Uh Oh!  ****

On a different page, I found another chat link which worked.  I chatted with a friendly "April" who proceeded to tell me I had to enter my search again to get my report.  *** WTF??  Fourth Uh Oh!  *** 

So I entered my search again and after a couple of minutes it came back with some very basic information about the property.  The results screen that said they had searched many sources for the information including "Zillow".  *** Holy Crap!  Fifth Uh Oh! ***

In other words, they screen scrape free information from zillow.com and charge you a buck for the service.  Worse than that, the information they provided was a mere fraction of what I had already found on my own on zillow.com.
 
So I came here and learned others had been charged another $19.95.  As of this complaint, I haven't seen anything other than the $1.00 charge for their so-called "service".

I don't see how such low-life's can sleep at night.

This report was posted on Ripoff Report on 11/24/2012 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/myinfo1com/sandy-utah-84070-3654/myinfo1com-josh-april-myinfo1com-property-report-scam-sandy-utah-973268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Customer Service Response

AUTHOR: JoshCustomerService - (USA)

POSTED: Monday, November 26, 2012

Dear Joe M,

I apologize for any inconvenience our charges have made for you. If you email me at josh@myinfo1.com I can refund the full amount immediately. I'd like to get this handled for you right away, so please again just send me an email and we can make it happen.

Kind Regards,

Josh F.
Customer Service Manager
MyInfo1.com

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