Searched this site for public record background info. Site prompted report available for $1.00 (site states these reports are free however to cover cost of service would charge $1.00). I paid the $1.00 and declined the opportunity for "premium membership". When I received email it stated report ready to view and provided a link. No report was available. I contacted customer support via live chat and was told to resubmit information in the generic search box provided at the site. I did and it returned 4 pages of individuals with same name, some with or without state associated. 1 person matched same name with middle initial, however no state provided so could not verify if same. I clicked name and no information available at all. I told the customer service representative I felt very mislead as I would have not paid $1.00 for this service had I known no report existed or that I would have to pay for multiple reports until I found correct person, if even available. When I initially searched I provided complete name, city, and state and I was told info was found and could be obtained. I also informed her I would be reporting this "rip off" to the BBB. She said site was not a "rip off" and offered to provide me with another search or to refund the $1.00. I told her I wanted my account deleted and ensure all my credit card info removed. She assisted with this and provided a link for me to confirm. The link said the 19.95 charge was suspended. I immediately asked her about this and informed her it was only supposed to be $1.00, she said it was a technical error only $1.00 was charged and now refunded. The so called technical error of 19.95 charge showing on cancellation link made me very suspicious and prompted me to check this site to find out others have also experienced same issue and was actually charged (not a technical error). I hope my money is refunded. This company does not represent their charges accurately, very dishonest.