• Report: #968557

Complaint Review:

  • Submitted: Tue, November 13, 2012
  • Updated: Fri, May 03, 2013

  • Reported By: MissTiffany — Austin Texas United States of America
Internet United States of America

MyInfo1.com REVIEW: MyInfo1.com commitment to total customer satisfaction money back guarantee. MyInfo1.com focused on providing the highest quality customer service with complete public records reports.
*UPDATE: MyInfo1.com pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. MyInfo1.com recognized by Ripoff Report Verified™

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Ripoff Report Verified™ REVIEW: MyInfo1.com Wants to Assure Customers of Safe Business Practices

EDitor’s UPDATE: Positive rating and recognition has been given to MyInfo1.com for its commitment to excellence in customer service.

Ripoff Report’s discussions with MyInfo1.com have uncovered an ongoing commitment by the company to total client satisfaction with their no questions asked, money back guarantee. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. MyInfo1.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. [continued below]....


MyInfo1.com is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

  MyInfo1.com’s Customer Service Manager, Josh F., has informed us that by always putting his customers first, Josh hopes to maintain MyInfo1.com as a successful enterprise both now and for many years to come by helping consumers with quality records they need at an inexpensive price. Josh warns, .. they handle thousands of new customers a week, and they know there will always be complaints. Customers need to know, all they have to do is to ask for a refund.

Josh also told Ripoff Report: "I am looking to provide 100 percent customer service satisfaction for all scam review customers. I will offer a refund to anyone who emails me at josh@myinfo1.com so that they are refunded their deserved amounts. Customer service is a top priority for our company and we want to continue to have a good reputation for high quality public records and esteemed customer service relations."

MyInfo1.com takes employee satisfaction seriously as well.   Employee feedback and surveys reveal comments such as this: MyInfo1.com provides a very positive environment to work.  Opportunities for suggestions and improvements are encouraged. Josh and the rest of the customer service team pull together weekly to discuss ways to improve the website and customer service needs of the clients that visit the website.

MyInfo1.com recognizes that complaints posted on Ripoff Report are issues that need to be addressed, not ignored.  If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s Investigation MyInfo1.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with Josh F. and many of his past and current associates, Rip-off Report is convinced that MyInfo1.com is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..


MyInfo1.com What does MyInfo1.com do? MyInfo1.com was created to serve the needs of consumers looking for a fast, safe and convenient way to purchase vehicle history, driving records, warrant check or public rec, Internet

Web site offers personal driving record, backround checks, and phone/email searches for ONLY $1. Nowhere is listed any other information about additional charges. Once information is entered, and credit card info is given, a $19.95 charge appears on your credit card immediately, with no notification or explanation. Upon calling immediately to cancel this charge, their customer service already ansers asking if you are calling about a over charge! I was given a cancellation number and told I would be refunded.

Again, no explanation for the charge except a "membership" I had bought. They know they are fraudulent because when calling customer service, the very first recorded option is to dispute a $19.95 charge on your credit card. I received no refund for 14 days, until I contacted them again today. I too was scammed by this company. The website stated that you only had to pay $ 1 for inmate info. This was a lie. Of course, anything that sounds too good to be true, usually is. When I got my checking account statement, it said they charged me $ 19.95. This is totally crazy. How do these companies get away with scamming people left and right? They should be shut down. Don't fall for this offer.

This report was posted on Ripoff Report on 11/13/2012 11:37 AM and is a permanent record located here: http://www.ripoffreport.com/r/MyInfo1com/internet/MyInfo1com-What-does-MyInfo1com-do-MyInfo1com-was-created-to-serve-the-needs-of-consu-968557. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

For A Full Refund Email Josh@MyInfo1.com

AUTHOR: JoshCustomerService - (USA)

Dear MissTiffany,

Jail inmate records is just one of the public records services we offer at MyInfo1.com. We apologize if you you did not receive your report or if you have been cause any inconvenience. Please email me at josh@myinfo1.com for any questions regarding what you signed up for or a refund request. Again, please send me an email and I can work with you to rectify your grievance.

Kind Regards,
Josh F.
Customer Service Manager
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