• Report: #980525

Complaint Review: MyInfo1.com

  • Submitted: Tue, December 11, 2012
  • Updated: Fri, February 26, 2016

  • Reported By: Starlabs — Palmetto Florida United States of America
MyInfo1.com
Internet United States of America

MyInfo1.com obituary.us.org  I purchased a $1.00 obituary from this web site that claimed there was one available. A window popped up for a $19.95 membership which I opted out. I never received my obituary and was charged $19.95. Internet

 

*REBUTTAL Owner of company: StarLabs, For a Full Refund Email Josh@Myinfo1.com

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I ordered an obituary from http://obituary.us.org for $1.00. When I used their web site an obituary was found. After I gave them my credit card information the web site changed to http://www.myinfo1.com. I never received my obituary. A pop-up window appearred giving me the option for a $19.95 membership which I immediately closed. I did not want a membership, I only wanted the one obituary. I still never received my obituary and was charged not only $1.00 but also $19.95. I found customer support and they have a live chat. I explained my situation and I was told that I opted for the $19.95 membership when I registed for the report.

I explained that I want my membership cancelled immediately and a refund. They explained to me that my customer satisfaction was important so they told me they would cancel my membership and refund me the $19.95. I was given a link to click onto to finalize the cancellation which I did, http://carinfo2.com/login and final cancel.

I'm not sure if I was refunded as of yet. I will report back here if I wasn't. Very misleading scam!


This report was posted on Ripoff Report on 12/11/2012 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/MyInfo1com/internet/MyInfo1com-obituaryusorgnbsp-I-purchased-a-100-obituary-from-this-web-site-that-cla-980525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

StarLabs, For a Full Refund Email Josh@Myinfo1.com

AUTHOR: JoshCustomerService - (USA)

Hello

We apologize for any confusion in your charges and will fully reimburse you for any fees. Please email josh@myinfo1.com with you name, address and amount owed. We will immediately resolve this issue for you.

Anyone the requires a refund, account closure, or customer service requests can contact josh@myinfo1.com and we will gladly resolve any misunderstandings.

Sincerely,

Customer Service
Department.
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